go! passengers react to airline's exit - Hawaii News Now - KGMB and KHNL

go! passengers react to airline's exit

HONOLULU (HawaiiNewsNow) -

At the commuter terminal at Honolulu International Airport, go! Airlines customer agents checked in passengers heading to Kona on a mid-day flight.

This was Jodene and Doug Hiu's first trip on go!, still, they voiced disappointment the airline is pulling out of the interisland business.

"I have family members that use go! all the time," Jodene Hiu said. "They said they were a good airline. I don't understand why they're closing."

Big Islander Nancy Lindsey said the low price for a go! ticket has allowed her to frequently fly to Oahu. She's troubled that go! is going away.

"I know with go!, if I'm stuck, I can always call a day or two ahead of time and get a cheap flight and get over here for medical reasons or to visit family and what not. So we're going to be greatly affected," she said.

At Hawaiian Airlines terminal, Richard Tadaki paid $266 for a roundtrip ticket between Oahu and Maui. With no go! he and other Hawaiian fliers expect that carrier's rates to rise.

"Since there will be nobody to compete against them, Hawaiian will probably raise their prices," he said.

"I am concerned about prices going up. Less competition, monopoly on the market, adds up to higher prices," Hawaiian passenger Sandi Tuitele said.

Go! uses two 50-seat planes for its 30 daily flights. Michael Lapenia works for Hawaii Porter Service. The company contracts with go!, so Lapenia will lose business when the carrier closes its counter

"I find them to be reliable. It's been great serving go! and their passengers," he said.

Go! has been flying in Hawaii for nearly eight years. At times its on-time performance has been criticized. But Lindsey said she's never complained about the ticket prices.

"We local people really depend on the cheap fares. I don't know when I'll get to come see my grandchildren again," she said.

"like anything else the economy changes, so does the airline industry," go! passenger Maria Brown said.

Go! ceases service at the end of March. Passenger holding tickets for flights from April 1 to June 30 will either be re-booked on Hawaiian or be offered a refund.

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