HONOLULU (HawaiiNewsNow) - Ticketmaster announced late Sunday evening that it plans on allowing Hawaii residents first-dibs at tickets for Bruno Mars' second concert.
The information came after several Mars' fans took to social media to complain about being on the popular ticketing website for over an hour trying — and failing — to get tickets for the Nov. 10 concert.
"You wait and you wait and it comes back and says, 'sorry someone else got your tickets," resident Kevin Rathbun said, who was trying to purchase four $125 seats.
Other residents were angry that third party ticket vendors like Stubhub were able to quickly obtain tickets and resell them at a higher value.
Representatives from Ticketmaster have not returned HNN's calls to explain how or why that happened. Concert promoter BAMP Project also had no comment Sunday afternoon.
Originally, representatives from Aloha Stadium said that Hawaii residents would not be getting first dibs at tickets for the second concert.
But on Sunday night, Ticketmaster officials had a change of heart:
"The 24K Magic World Tour anticipated extremely high demand for Bruno Mars' hometown show.
In order to reward local fans with the fairest access to tickets, the tour restricted ticket sales for this show to Hawaii residents for the first 48 hours of the onsale. Given the extraordinarily high demand for the first show, a second Honolulu show has been added at Aloha Stadium on Sunday, November 11, 2018.
We expect similar demand for this second show and will implement the same ticket access restriction for Hawaii residents for the first 48 hours of the onsale.
Ticketmaster will continue to ensure that Bruno Mars' fans have fair access to tickets for this event."
Despite the good news, Aloha Stadium officials say that standing in line at the box office still isn't a sure thing.
"I believe it might be a first come first serve, even if you stand in line at the stadium, it's still not a guarantee, but we haven't figured all that out yet," said Samantha Spain, marketing specialist at Aloha Stadium.
When tickets went on sale Saturday for Bruno Mars' Nov. 10 concert, thousands of tickets were sold in minutes to lucky fans who were able to get through either online or in person at the Aloha Stadium Box Office.
In order to purchase them, buyers needed a credit card registered with a Hawaii zip code, barring visitors and residents of other states from scooping up them up.
For those dedicated fans who waited in line at the Aloha Stadium box office this past weekend, about 500 people walked away with tickets. Roughly 75 were turned away empty handed, Spain added.
Tickets for the second concert are slated to go on sale on June 16 at 10 a.m. online at Ticketmaster and at the Aloha Stadium Box Office.
Prices for his concert range from about $50 to $125. VIP seating and front row tickets have been listed for upwards of $1,200 on verified seller Ticketmaster.
Mars' second concert is scheduled for Nov. 11 at Aloha Stadium. Both shows have an estimated 36,000 seats up for grabs, "So you still got a good chance!" Spain added.
The homecoming concert is part of Mars' 24K Magic World Tour.
This story may be updated.