Substitute teachers frustrated by new call system

HONOLULU (HawaiiNewsNow) - The Department of Education's updated automated calling system for notifying substitute teachers of classrooms that need coverage seems to be on the fritz.

Kim Mullen said she hasn't gotten a single call this week from the new Teacher-Substitute Employee Automated System (T-SEAS). She said before the updated system went on-line Monday, she averaged two to three substitute teaching jobs per week.

"We don't totally depend on sub income so we are lucky in that way. But it's a factor not to have that extra money," she said.

Mullen said she also hasn't been able to get into the system via phone or computer.

"They told us to wait until last Sunday after about 4:30, just call this new number, input your employer ID and your PIN number and you should be good to go. It was not good," she said.

Hawaii News Now has heard from other substitute teachers who are experiencing the same hang up.

We've asked the Department of Education about it. Watch our story tonight on Hawaii News Now.

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