Backlog forcing thousands to renew vehicle registrations in-person

Published: Apr. 1, 2013 at 9:30 PM HST|Updated: Apr. 2, 2013 at 12:45 AM HST
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Linda Choy
Linda Choy

HONOLULU (HawaiiNewsNow) - Hawaii News Now has learned as many as 100,000 Oahu drivers are having to renew their vehicle registrations in-person because of a mainland company's mistakes.

The result is long lines at the DMV.

It is because the company that processes safety checks is behind.

So even if you got your new safety sticker two or three months ago the city's records may not show it and that means you can't renew your registration online.

"When I went online Thursday to try an pay online it said my safety check was expired when it was already renewed in January," said Linda Choy who spent 45 minutes waiting in line to get her registration in Kalihi.

The city's customer service representative says part of the problem is that the state still relies on carbon copies for safety checks.

The city wants to switch to an electronic system.

Hawaii News Now is told that might actually happen in the coming months once they get the contracts worked out.

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