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Woman scrambles to retrieve belongings after she says movers never shipped them to mainland

Another complaint against Oahu moving company as woman flies to the island with hopes of getting her belongings back.
Published: Apr. 2, 2022 at 5:52 PM HST|Updated: Apr. 3, 2022 at 10:17 AM HST
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HONOLULU (HawaiiNewsNow) - Another complaint has emerged against an Oahu moving company accused of dumping belongings in storage facilities rather than shipping them to the mainland.

Yolanda Cardiff actually flew back to the state this week in a desperate attempt to retrieve her household items. She said she moved to New York for work in October and paid JF Moving Services to first store her items and then ship them to him when she got an address in December.

The only problem? They never arrived.

And last month, in another twist, a family in Florida who also went through JF Moving Services contacted her to let her know that they appeared to have some of her things, including an insurance card.

She also said the Florida family traced their belongings to an abandoned home in Hawaii that was ready to be demolished.

She values her household items at nearly $60,000.

“I just genuinely cannot explain the frustration and disbelief that somebody can even take the ashes of your baby or anything,” said Cardiff. “Those things are irreplaceable.”

After flying to Oahu this week, she went to the company’s offices and tried to call JF Moving Services owner Johnny Franklin several times. But she never got any answers.

JF Moving Services’ website shows they’re Better Business Bureau accredited.

However, the BBB said their accreditation was revoked in December.

“Well, they have an F rating and that is failure to respond to 12 complaints filed against the business,” said Roseann Freitas, of the Better Business Bureau. “Because they were notified, all of that needed to come down and we will reach back out to make sure they do it.”

In addition, the company’s business registration has been expired since August 2020.

“Because the fact that they are not registered, tells you a lot about their integrity,” Freitas explained.

Hawaii News Now reached out to the state Department of Commerce and Consumer Affairs about JF Moving Services registration and are waiting to hear back.

“It’s extremely frustrating that this person is still out there and nobody does anything,” said Cardiff.

After Cardiff and HNN tried contacting Franklin multiple times, he finally said he will call her Monday.

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