HONOLULU, Hawaii (HawaiiNewsNow) - A technical glitch that knocked funds offline for P-EBT card users has been fixed, according to the state Department of Human Services.
DHS said deposits were made Tuesday to about 95,000 accounts. For those who went to use that money on Wednesday, funds appeared to be zeroed out.
By 5 p.m., state officials said the problem had been resolved and funds were once again available for use.
It’s not known what caused the glitch, but the department says they are working with the EBT vendor to gather more details and to ensure it doesn’t happen again.
“Our EBT vendor that is working with us for PEBT is the same vendor we use for our other assistance programs such as SNAP, TANF, and Child Care, and are one of two vendors that provides EBT services nationwide to other States so they have familiarity and experience with electronic benefit disbursement for assistance programs for large populations of recipients,” a DHS spokesperson said.