Some won't watch Super Bowl in high definition - Hawaii News Now - KGMB and KHNL

Some won't watch Super Bowl in high definition

John Fink John Fink

By Duane Shimogawa - bio | email

HONOLULU (KHNL) - Some people around the state will not get the chance to watch the Super Bowl in high definition.

Dish Network and Direct TV viewers are clueless as to why they get every other channel in HD, but not KHNL NBC 8.

With the Superbowl just a few days away, it looks like they won't get to see the big game in the best possible picture.

It's estimated that around 90 percent of people in Hawaii have cable and only a small percentage of people have satellite dishes. Yet, it's turned into a big problem.

"We were very disappointed, we've been really looking forward to getting it in high definition because that's the channel we watch quite a bit," Big Island resident and Direct TV subscriber Julie McCue said.

KHNL-K5 managers have been in contact with both satellite providers, but they have received no clear answer as to why this is happening.

"We've been offering our crew to go and do whatever is necessary to make sure it's there, certainly there is time for the Superbowl, it doesn't look like that's going to happen," KHNL/K5 general manager John Fink said.

A frustrating realization especially with the Superbowl kicking off soon.

"I'm disappointed, we're going to a party at a friends house and they have Direct TV also and I've talked with them and they have the same concerns, that they're going to have all these people there and a fuzzy picture," McCue said.

Calls to the company were not returned Thursday.

"One of the difficulties is there are no Dish Network/Direct TV employees in Hawaii," Fink said. "They use a third party service here, we're on the phone and working through e-mail trying to get this issue resolved."

Direct TV or Dish Network subscribers should keep calling and e-mailing these companies.

"I don't know what we can do right now, we just simply can't get that channel in HD, we're very disappointed and we're kind of waiting and hoping that will change," McCue said.

KHNL/K5 will also continue to investigate this issue and ultimately give Dish and Direct viewers a clear answer.

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