Storm Damage Hotline - Hawaii News Now - KGMB and KHNL

Storm Damage Hotline


Mayor Mufi Hannemann announced that the City has established a special hotline for residents to report damage and assistance needs following yesterday's storm.

"We need to make sure that all our friends and neighbors are safe, and that our resources are focused appropriately as we recover from this unfortunate event," Mayor Hannemann said. "The public can provide valuable assistance in this important effort. I also want to express my sincere condolences to everyone affected by yesterday's storm, which struck Oahu with unprecedented speed, intensity and ferocity."

The number is 768-4385. The hotline will be staff at the following times:


  • Friday evening to 9:00PM
  • Saturday and Sunday from 8:00AM to 4:00PM
  • Monday thru Friday from 7:45AM to 4:30PM

The City is transitioning from response to recovery operations following what the National Weather Service described as the most significant event for this wet season, noting that most of the rainfall occurred within less than 12 hours time.  The City is preparing a Mayoral disaster declaration, the first step in requesting additional disaster relief assistance from the State and Federal governments, Small Business Administration and others.

The City has initiated damage assessment operations in conjunction with State Civil Defense and the American Red Cross, and is requesting that residents assist in identifying types of damage and assistance needed. To aid in the recovery process, the City is asking the public for help identifying specific needs, including:

  • Emergency Sheltering needs
  • Damage to homes and businesses
  • The need for debris removal
  • Clogged streams or drains
  • Areas of Oahu with utility outages
  • Damage to roads and bridges
  • Damage to public buildings
  • Other types of damages

The information collected will allow the American Red Cross to identify additional families needing emergency sheltering and other assistance, and will help the City identify key infrastructure in need of repair or replacement.

"This information will be very valuable," said Mel Kaku, director of the City's Department of Emergency Management. "Besides helping identify immediate assistance needs, it will help determine whether the City is eligible for State and Federal disaster relief assistance."

The City is also arranging for special curbside pick-ups to assist residents with clearing debris from their property.

Residents are asked to separate their debris into the following categories to facilitate pick-up and place items on the curb fronting your property:

  • Green waste
  • Bulky items
  • Hazardous waste
  • Demolition and construction material

Dates and times for curbside pickup will be released in the near future.

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