AT&T wireless customers in Hawaii lose service - Hawaii News Now - KGMB and KHNL

AT&T wireless customers in Hawaii lose service

By Minna Sugimoto - bio | email

HONOLULU (KHNL) - AT&T mobile phone customers across Hawaii lost their service Thursday, following a power outage at a company facility in Mililani.

There was a time when we all ran to a pay phone to make a call. Now, many of us rely on our mobile phones so much that when something goes wrong, it's downright crippling.

According to a sign at an AT&T store in Honolulu, the company has "the best coverage with more bars in more places." But on Thursday, workers were forced to post new signs apologizing for a statewide service interruption, which began at about 6:45 am.

The company blames a power outage at its Mililani facility.

Mary Ann Changg of Waikiki had trouble using her phone.

"I wanted to come and pay my bill, but I wanted to know what my bill was," she said. "And it didn't register. It said network busy."

"We certainly apologize for any inconvenience this caused our customers, and AT&T network and technicians had been working throughout the day to restore all systems," Courtney Pendleton, company spokesperson, said from San Diego.

The company says its technicians were able to bring wireless service back up at about 1:30 pm.

"What our network team now, as the next step, does is investigate exactly what happened," Pendleton said. "So we're looking into it and what effects the power issue in the Mililani area might have had on our systems getting back up to speed."

AT&T says, because of its company policy and for competitive reasons, it won't disclose how many customers it has in Hawaii.

"I hate my cell phone. I hate technology. I hate e-mail," a frustrated Changg said. "But I do it because I must."

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