HECO Back In The Hot Seat - Hawaii News Now - KGMB and KHNL

HECO Back In The Hot Seat

Roger Wickenden Roger Wickenden
Doug Carlson Doug Carlson

By Joann Shin

(KHNL) - Officials at Hawaiian Electric face frustrated residents over the lengthy island-wide power outage.

Every electric company in the state answered tough questions from the community.

But Hawaiian Electric got the most heat from many customers who say they still don't have answers.

HECO officials back on the hot seat answering questions about the day the lights went out across Oahu.

Late last week they faced the Public Utilities Commission.

Monday night customers wanted the answers.

"We all make mistakes, we can learn from those mistakes, we should be learning from those mistakes, but if we don't acknowledge those mistakes, we don't learn from them," said Roger Wickenden, a Kailua Resident.

Wickenden was in the dark for 12 hours.

He said, "What we have seen is the sequence of events, but we haven't seen is any analysis of what could have prevented the way it did."

HECO officials say they're working on answers.

They hope to get them by conducting an investigation.

Lynne Unemori with Hawaiian Electric Company said, "We wanted to present the facts that we have today because we know the public had questions."

Doug Carlson questioned HECO's abilities to communicate with its 291,000 customers.

He asked, "What about the communication that can be improved, to keep people informed so we're not all in an information blackout as well."

Tough questions with answers that may not come until the end of the year.

Unemori explained, "We wanted to be able to address their concerns, so we invited them today, so we can hear them and address them when we put together a final report."

  • Hawaii News Now headlinesNewsMore>>

  • Korea summit after all? Trump says 'everybody plays games'

    Korea summit after all? Trump says 'everybody plays games'

    Friday, May 25 2018 8:55 AM EDT2018-05-25 12:55:25 GMT
    Saturday, May 26 2018 11:54 AM EDT2018-05-26 15:54:42 GMT
    (AP Photo/Evan Vucci, File). FILE - In this Thursday, May 24, 2018, file photo, President Donald Trump speaks about North Korea before signing the "Economic Growth, Regulatory Relief, and Consumer Protection Act," in the Roosevelt Room of the White Hou...(AP Photo/Evan Vucci, File). FILE - In this Thursday, May 24, 2018, file photo, President Donald Trump speaks about North Korea before signing the "Economic Growth, Regulatory Relief, and Consumer Protection Act," in the Roosevelt Room of the White Hou...
    President Donald Trump is welcoming North Korea's statement that it was still willing to meet despite his cancellation of the summit.More >>
    President Donald Trump is welcoming North Korea's statement that it was still willing to meet despite his cancellation of the summit.More >>
  • Handcuffed Weinstein faces rape charge in #MeToo reckoning

    Handcuffed Weinstein faces rape charge in #MeToo reckoning

    Friday, May 25 2018 12:22 AM EDT2018-05-25 04:22:30 GMT
    Saturday, May 26 2018 10:16 AM EDT2018-05-26 14:16:18 GMT
    (Photo by Chris Pizzello/Invision/AP, File). FILE - In this Jan. 8, 2017, file photo, Harvey Weinstein arrives at The Weinstein Company and Netflix Golden Globes afterparty in Beverly Hills, Calif. Law enforcement officials say Weinstein is expected to...(Photo by Chris Pizzello/Invision/AP, File). FILE - In this Jan. 8, 2017, file photo, Harvey Weinstein arrives at The Weinstein Company and Netflix Golden Globes afterparty in Beverly Hills, Calif. Law enforcement officials say Weinstein is expected to...

    Harvey Weinstein is expected to turn himself in to police in New York City early Friday following a seven-month investigation into sexual assault allegations.

    More >>

    Harvey Weinstein is expected to turn himself in to police in New York City early Friday following a seven-month investigation into sexual assault allegations.

    More >>
  • Emails show cooperation among EPA, climate-change deniers

    Emails show cooperation among EPA, climate-change deniers

    Friday, May 25 2018 5:03 PM EDT2018-05-25 21:03:01 GMT
    Saturday, May 26 2018 9:56 AM EDT2018-05-26 13:56:40 GMT
    (AP Photo/Andrew Harnik, File). FILE - In this May 16, 2018, file photo, Environmental Protection Agency Administrator Scott Pruitt testifies before a Senate Appropriations subcommittee on the Interior, Environment, and Related Agencies on budget on Ca...(AP Photo/Andrew Harnik, File). FILE - In this May 16, 2018, file photo, Environmental Protection Agency Administrator Scott Pruitt testifies before a Senate Appropriations subcommittee on the Interior, Environment, and Related Agencies on budget on Ca...
    Newly released emails show senior Environmental Protection Agency officials collaborating with a think-tank that dismisses warnings of climate change.More >>
    Newly released emails show senior Environmental Protection Agency officials collaborating with a think-tank that dismisses warnings of climate change.More >>
Powered by Frankly