City: Thousands of drivers affected by data storage crash

City: Thousands of drivers affected by data storage crash
Officials say letters are being mailed out to about 40,000 people whose sensitive information was lost in a storage crash. (Image: Hawaii News Now)

HONOLULU (HawaiiNewsNow) - Letters are being mailed out to people impacted by a storage crash that lost tens of thousands of Hawaii driver licensing documents.

Marquis ID Systems, a company that issues Hawaii drivers licenses and ID cards, says that approximately 40,000 people are affected by the crash, which happened in September 2017. The company originally reported that there are 66,500 affected individuals in March.

"This week, MIDS is mailing letters to the affected individuals statewide who provided copies of documents that are now unreadable and to inform them that, should they desire a card with the REAL ID gold star, they may return at their convenience to the driver licensing offices in their county with appropriate documentation and a duplicate card will be issued," a city news release said.

People affected by the data storage crash will not need to pay for processing fees usually charged to get the new cards, as long as they return by Dec. 31, 2019. Maui County's return date is June 28, 2019.

The city says there was no data breach and no security threat is posed to those affected.

The letters being mailed out will include the number of a hotline that affected people may call with questions.

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