HONOLULU (HawaiiNewsNow) - A vendor who issues Hawaii drivers licenses and ID cards says scans of sensitive documents for tens of thousands of residents may be unrecoverable because of a system crash.
The city stressed there was no data breach and there's no security threat to some 66,500 affected individuals.
City Customer Services Department Director Sherilyn Kajiwara also said the documents issue "does not affect the validity of the license."
Documents lost were scanned at drivers licensing centers from Feb. 25, 2017 to Sept. 15.
The problem stems from a "multiple hard disk crash" on Sept. 15 at Marquis ID Systems. A back-up system didn't work properly, and the vendor is still trying to recover corrupted documents.
In the meantime, those sensitive documents (including identity records and fingerprints) for tens of thousands of residents are unrecoverable. And that means they're inaccessible to the drivers licensing centers. (Affected individuals should bring those documents with them if they're looking to get a new license.)
Steve Purdy, Marquis vice president of sales and marketing, said it will work to notify affected card holders and develop an "action plan" to determine next steps if the corrupted documents can't be retrieved.
This story will be updated.