Customers upset with Hawaii County emergency water line

Customers upset with Hawaii County emergency water line

HILO, Hawaii (AP) - Hawaii County officials say they've received complaints from customers who called the county's emergency water line after a water main break and were directed to call center operators in South Carolina.

The Hawaii Tribune-Herald reports that customers had sought information Sunday after the water main break caused an interruption in service in Hilo. George Lewitzki says he called the emergency number and didn't get help from operators on the other end who told him they couldn't offer much information because they were on the other side of the country.

Department of Water Supply manager Kawika Uyehara says customers were directed to an "after hours call center" and that the county is looking into ways to improve service.

He says the break occurred because of a fallen tree and that water service was restored to all customers Monday.

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