Hawaiian Telcom monitoring intermittent phone problems - Hawaii News Now - KGMB and KHNL

Hawaiian Telcom monitoring intermittent phone problems

(Image: Hawaii News Now/file) (Image: Hawaii News Now/file)
HONOLULU (HawaiiNewsNow) -

Hawaiian Telcom on Wednesday experienced a technical issue that resulted in intermittent phone problems across the state, the company said.

The issue started around 6 a.m. when some voice calls did not go through and callers may have heard a busy tone or an “all circuits are busy” message. Internet and data services were not impacted, however, Hawaiian Telcom said.

The phone issue also affected 911 lines for Kauai, Maui and Hawaii Counties, officials said.

Hawaii County said that anyone in need of emergency assistance who cannot call 911 should report to the nearest fire station, police station or flag down a police officer. Meanwhile, Kauai County said to try calling its dispatch line at (808) 241-1711.

The Honolulu Police Department asked the public to limit 911 calls to emergencies only. If attempting to call 911 and the call doesn't go through, cell phone users can text a message to 911. Those who text to the number must enable location services on their phones. 

Hawaii News Now also experienced issues with phone lines. Incoming and outgoing calls would not go through.

By 2:30 p.m., counties reported that most services, including statewide 911, was restored.

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