New city hub to be equipped with line-shortening tech

New city hub to be equipped with line-shortening tech
(Image: Hawaii News Now)
(Image: Hawaii News Now)

KALIHI (HawaiiNewsNow) - By Janelle Guerrero-Miguel

The city unveiled its new, 55,000-square-foot hub for departments and services on Tuesday.

Kapalama Hale, at 925 Dillingham Blvd., will house a driver's licensing office, a satellite city hall and several city departments.

In the future, you will also be able to pay your water bill and purchase transit passes at the hub.

At a news conference Tuesday, the city also highlighted the high-tech tools at the hub aimed at speeding up services.

One tool is called AlohaQ, a system that tells patrons how long they'll have to wait and will send them a text message when personnel are ready to help them.

City officials said the system will allow visitors to run errands instead of waiting in line.

When customers need to re-schedule an appointment, they're able to text the system back with their desired time to return.

"So we've implemented an electronic queuing system that allows you to go online, tell (us) where you want to be serviced, what type of service you want and it'll give you an estimated time," said Mark Wong, city director of Information Technology.

The city said Kapalama Hale will also save taxpayers money by consolidating multiple city offices.

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