Towing policies tick off Kapahulu motorists - Hawaii News Now - KGMB and KHNL

Towing policies tick off Kapahulu motorists

HONOLULU (HawaiiNewsNow) -

Jennifer Migita was stunned when she came out of the Side Street Inn on Kapahulu Avenue last Monday to see her friend's car being towed. She said his parking was paid up but his pass had fallen off the dashboard. The owner had to go to Mapunapuna and pay $175 to get the car back.

"It felt like we were getting robbed at the time," she said. "I was really pissed off on how this was handled. I was really mad. I wrote Yelp reviews and Facebook posts to warn people."

That company, Towing Unlimited, is well known to the Better Business Bureau of Hawaii. It gave the company an "F" for failing to respond to consumer complaints. 

And that Kapahulu lot is also notorious.

Several years ago, the owner began placing parking boots on vehicles that didn't pay.

"This lot was one of the test cases that caused the Legislature to ban the use of the boots on vehicles," said Gregory Dunn, CEO of Better Business Bureau Hawaii. 

But even with no boots drivers like Cory Tomoyasu still say they're being hassled. He was just 10 minutes over his allotted time when his car was towed. That's another $175 to get it back.

"Everybody was bummed. It's lots of money, lots of time (before) we got the car," he said.

The lot is owned by a private company, not the Side Street Inn. We asked the towing company for comment but they declined.

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