DOT fines Hawaiian Airlines for violating rules on baggage, adve - Hawaii News Now - KGMB and KHNL

DOT fines Hawaiian Airlines for violating rules on baggage, advertising

Hawaiian Airlines Hawaiian Airlines
HONOLULU (HawaiiNewsNow) -

The U.S. Department of Transportation announced on Thursday that it fined Hawaiian Airlines $160,000 after discovering the carrier violated federal rules on liability for mishandled domestic baggage and full-fare advertising.

A DOT investigation following a customer complaint revealed that Hawaiian was limiting reimbursement for damages associated with delayed baggage to $30 a day for a maximum of three days. This is far less than the $3,400 minimum level required by federal law, the DOT said.

Another investigation said Hawaiian also advertised a “one-time 50% round-trip companion travel discount” for flights between Hawaii and North America if consumers signed up for the Hawaiian Visa Signature credit card program. However, customers who tried to use the discount on a fare advertised on the carrier's website saw an automatic increase in fare prices after inputting the discount code. The 50 percent code was then applied to the higher fare. According to the DOT, Hawaiian violated the full-fare advertising rule.

“Consumers deserve truth in advertising, and fair treatment when airlines lose or damage their property,” U.S. Transportation Secretary Anthony Foxx said in a statement. “We will continue to make sure airlines comply with DOT's consumer protection rules.”

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