Outrigger and IHS partner on homeless strategy - Hawaii News Now - KGMB and KHNL

Outrigger and IHS partner on homeless strategy

Outrigger and IHS partner on homeless strategy Outrigger and IHS partner on homeless strategy
WAIKIKI (HawaiiNewsNow) - Under a new approach, Outrigger Hotel and Resorts security officers now engage, identify and photograph homeless people they find sleeping in garages or loitering on property. The information goes to the Institute for Human Services and the agency sends an outreach team.

"We don't want to be the bad guy and tell people to go away. If we can help them we're going to help them," Outrigger security director Jerry Dolak said.

In the past week, Outrigger security encountered and assisted a homeless man who urinated on himself in front of hotel guests, a woman who was sleeping near elevators, and a man who was wandering floor to floor, asking guests for money. They were all referred to IHS.

"We have an opportunity to step in, offer them some services, get them signed up for some housing, or get them employed. What do they need?" IHS Outreach Specialist Justin Phillips said.

"We would actually maintain patient confidentiality and design a response system to those specific referrals," IHS Community Relations director Kimo Carvalho said.

The new approach is a pilot project. Dolak said it doesn't always work.

"Some are actually angry and they just refuse any type of help from anybody," he said.

Having homeless people on hotel grounds creates liability concerns, especially if they are sleeping in the hotel garage.

"If somebody is lying down in a stall and a car backs into them, then we're still going to be responsible for that person," Dolak said.

Outrigger security is employing the new method at all ten of it's Waikiki hotels.

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