DMV implements shorter wait times for driving road test - Hawaii News Now - KGMB and KHNL

DMV implements shorter wait times for driving road test

HONOLULU (HawaiiNewsNow) -

When Sikruti Narayan went on line last week, he expected to have to schedule his driver's test months down the road. He had no trouble booking it for today at the DMV in City Square. The difference is the city has hired more driver's license examiners.

"And so we've increased that number by about 50 percent, from 18 testers to 27," Honolulu Mayor Kirk Caldwell said. 

Customer Services director Sheri Kajiwara said the city's five testing sites used to average 90 driving exams daily.

"We are now doing over 200 appointments per day. That's going to make a difference," she said.

Last year, on line appointments were booked for months. People camped out or paid others to wait in line for them for limited walk-in slots. More examiners enables the city to offer more road tests. 

"If you can make an appointment in a reasonable time there is really no reason to stand in line," Kajiwara said. 

"Where before you had to wait at a minimum two months, lot of times out to six months, it's a lot lot sooner now," Caldwell said. "People are reporting back that it's made a huge difference."

The city also hired several retired police officers to help during peal periods. And it opened up a new website for bookings. 

"I'm sure that have been waiting four, five months will now change their appointment to grab one of these earlier slots," Kajiwara said. 

Narayan was one of 66 drivers who took the road test in Kalihi Friday, that's twice as many people as City Square examiners used to be able to handle.

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