Hawaii Medicaid online system suffers from tech problems - Hawaii News Now - KGMB and KHNL

Hawaii Medicaid online system suffers from tech problems

HONOLULU (AP) - Hawaii temporarily suspended its online Medicaid eligibility system over the weekend.

The system known as Kolea is set to cost taxpayers as much as $144 million. It launched in October 2013.

The state Department of Human Services says Kolea was expected to be back up at noon Monday.

The Honolulu Star-Advertiser reports workers at community health centers say it constantly freezes, frequently loses applicant information and has other failures.

State lawmakers say they're concerned about the amount of money that's being spent on a problematic system.

The state's Medicaid program provides medical coverage for low-income residents. Kolea is intended to automate the application process and determine eligibility in real time.

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