Insurer reports ongoing problems with Hawaii health exchange - Hawaii News Now - KGMB and KHNL

Insurer reports ongoing problems with Hawaii health exchange

Hawaii Health Connector Hawaii Health Connector

By CATHY BUSSEWITZ
Associated Press

HONOLULU (AP) - Hawaii's largest health insurer says it's still having substantial problems with the state's health exchange.

Elisa Yadao of Hawaii Medical Services Association told The Associated Press the company's staff has spent nearly 28,000 hours working on technical issues with the Connector.

Hawaii Health Connector CEO Jeff Kissel apologizes for the problems. He says the vast majority of new enrollments are trouble-free, and that most issues have to do with last year's enrollments.

Yadao says HMSA has received very few new enrollments through the Hawaii Health Connector this year because of delays getting information from the exchange.

That means customers may have signed up for HMSA health insurance through exchange, but the insurer doesn't know.

Yadao says it's troubling that a year into the health exchange they're still having these problems.

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