DMV frustrations linger - Hawaii News Now - KGMB and KHNL

DMV frustrations linger

WAHIAWA, OAHU (HawaiiNewsNow) - Despite the city's efforts to fix the problem, complaints about long waits at the DMV continue, especially at the Wahiawa office. 

It's the smallest DMV on Oahu, with just two service windows to handle Central Oahu community.

"It was frustrating. It's very frustrating having to wait, thinking that you're going to be quick and easy," said Alexis Jones of Waialua.

Jones and her six-month old son Shane waited in line in Wahiawa for two hours to renew her state ID. But after they made little progress, they left.

"A lot of people were grumbling, a lot of mad faces," she said.

"It's outrageous. People began to leave."

James Marcotte says he waited even longer -- and had to wait twice. 

Marcotte says one clerk told him he had the correct documents when he arrived early this morning but was later told by another city worker that he was missing one.

"So I had to go back home after waiting two and a half hours, grab the stuff, come back grab it and wait another hour," he said.

Because there's just two service windows, the city said the lines can become congested when there are a lot of lengthy transactions.

"Yes, the wait could be an hour if you have six people in front of you," said Sheri Kajiwara, director of the city Department of Customer Services.

"So we don't like those numbers. I personally am working hard to fix that."

Possible fixes include include relocating to a larger space or remodeling it so the city could add another window.

For the short term, the city will open a third window at the Satellite City Hall office next door, hoping it will ease the holiday rush.

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