Phone service restored after three week outage in Manoa - Hawaii News Now - KGMB and KHNL

Phone service restored after three week outage in Manoa

MANOA, OAHU (HawaiiNewsNow) - A Manoa neighborhood has dial tone again after being without home phone service for three weeks. People who live up on Woodlawn Terrace high up Manoa Valley had their home phones go down on September 30.

It wasn't restored until today.

There are a lot of elderly in the area who depend on land line service.  Some say cell phone reception up there is also spotty so being without home phone was frustrating.

"I wish there was another company in Hawaii that we could rely on. This kind of service is not acceptable especially in an emergency. What if some of these elderly folks needed an ambulance or there was a fire in the area then what's going to happen," said Sharon Omizo, who was one of the customers without service. "With the hurricane approaching I had family members trying to reach me and they couldn't reach me. I had to rely on email messages."

Omizo says she has filed a complaint with the Public Utilities Commission and State Consumer Advocacy Office.

Hawaiian Telcom says the cables in the area are underground and took awhile to find the exact problem.  A large portion of the cable has now been replaced. The utility also says Hurricane Ana has caused more trouble calls.

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