SelfLube Gets High Marks For Customer Service - Hawaii News Now - KGMB and KHNL

SelfLube Gets High Marks For Customer Service


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As an ISO 9001:2008 registered company, SelfLube asked its customers to participate in a survey about its customer service. The results are in and the employees of SelfLube are humbly pleased.

Coopersville, MI (PRWEB) August 29, 2014

In a recent survey, SelfLube was given high marks by its customers for on-time delivery and customer service. As an ISO 9001:2008 registered company, SelfLube is required to periodically survey its customers to determine whether or not the Company is meeting the expectations of who really counts - the customer.

"We manufacture precision components, but that is really only a means to an end," says SelfLube Owner Phil Allor. "Our real business is serving the customer and if that's our business it is vital that we have an accurate read on how we are doing and what we might need to do better."

It doesn't end there. "Information is nice, but it needs to drive an action plan or it isn't of much use," adds Allor. So whenever the survey results are in, the "to do" list of everyone at SelfLube suddenly gets a lot bigger.

The recent survey asked the customer to rate the Company and comment of the following specific areas:

  •     Quality of the product
  • Knowledge of the employees
  • Meeting expectations for on time shipping
  • Satisfactory response by SelfLube personnel
  • Understanding needs and priorities of customers

Customer comments included:

"Great people, great products!"

"SelfLube is an excellent company to do business with."

"One of my top vendors!"

"Great company to work with. Very helpful and knowledgeable."

"A great company to work with. Always on-time and very cost effective."

SelfLube is the leading U.S. manufacturer of mold and die components. The company manufactures both conventional and self-lubricating components used in molds, dies and special machines. As an ISO 9001:2008 registered company with five successive audits with zero non-conformances, SelfLube is well positioned to supply the precision components needs of the tooling industry. Its product line of some 10,000 standard part numbers includes wear plates, wear strips, bushings, gibs, parting line locks, lifter slides and related items. SelfLube's full product line can be viewed on the company's website along with cad models of each part number. SelfLube would like to thank all those customers who participated in this year's survey. Your feedback will adhere to SelfLube's quality system.

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