HELCO warns customers of scams in wake of Iselle

HELCO warns customers of scams in wake of Iselle

PUNA, BIG ISLAND (HawaiiNewsNow) - As the Hawaii Electric Light Company works to restore power to remaining customers on the Big Island after Tropical Storm Iselle caused widespread outages, the company has recently been informed of scams targeting its customers.

Customers reported receiving telephone calls from people claiming to be HELCO claims representatives. Customers were then asked to provide their social security numbers.

HELCO would like to remind customers that it would not contact them requesting personal information or direct them to submit payments through options other than those listed on the back of billing statements.

For your safety and protection:

  • Never provide personal, confidential or financial information to an unidentified individual.
  • Ask questions or ask for proper identification. Request the individual's name, company name, and phone number.
  • Be cautious when responding to callers from an unidentified phone number. Phone scammers want to remain anonymous.
  • Be aware that today's technology can be used to mask the caller's phone number and the caller ID could indicate the call is originating from HELCO even though it is not.
  • Report any suspicious activity to local police.

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