Hawaiian Airlines, Island Air to waive change fees for customers affected by storms
Hawaiian Airlines to waive change fees for customers affected by storms
HONOLULU (HawaiiNewsNow) -
Hawaiian Airlines and Island Air will waive reservation change fees and differences in fares for customers who need to change their travel plans because of tropical systems Iselle and Julio.
Effective immediately, customers who are ticketed for travel on Hawaiian Airlines on August 7 and 8 will be permitted to change their reservations without charge to flights through August 12. Change must be made prior to the departure of the originally scheduled flight and ticketed on or before August 12.
Guests who are ticketed for travel on Island Air from August 7 through August 12 will be permitted to change their flight without charge by contacting reservations at 1-800-652-6541. Changes must be made prior to the departure of originally scheduled flights.
All change fees and applicable difference in fares on Hawaiian Airlines will be waived provided that changes are made in the same class of service (i.e., Coach to Coach or First to First), based on seat availability and subject to the restrictions noted above. Changes must be made by Hawaiian Airlines personnel in Reservations or at the airport.
Normal refund rules will apply.
Customers needing assistance should call Hawaiian Airlines’ reservations department at the toll-free number 1-800-367-5320.
Travelers are also advised to continue to check the airlines' websites for updates on status of flights this week.