Woman who fought for insurance loses battle with cancer - Hawaii News Now - KGMB and KHNL

Woman who fought for insurance loses battle with cancer

The Nevada Health Link website is seen in this undated file image. (File/FOX5) The Nevada Health Link website is seen in this undated file image. (File/FOX5)

A Valley woman who battled for health insurance through the Nevada insurance exchange on Monday lost her battle with cancer.

Linda Rolain began the process to obtain insurance through the exchange last November. Like thousands of others, she used the Nevada Health Link website.

The website was built and designed by Xerox.

Rolain's attorney said that by the time she got insurance, it was too late.

When Rolain, 60, was diagnosed with a brain tumor last November, it was believed she was still treatable, according to her attorney, Matthew Callister.

The treatment she needed was denied because the insurance she purchased on Nevada Health Link wasn't active.

"She was told she had coverage in January. She didn't have coverage in January. She was told she had coverage in February. She didn't have it in March, April. In late April, she came to us," Callister said.

Callister places the blame on Xerox. The company was paid by the state of Nevada to build the website, accept premium payments and transfer patient information to insurance companies.

Rolain was part of a 150-person class action lawsuit against Xerox. Callister said each of his clients paid premiums and were told by Xerox that they were insured. However, he said that when it came time to use that insurance, they were denied.

Rolain began receiving treatment in May.

"She should have been covered, but she fell through the cracks, and I have other people out there – I have several clients out there in the same boat," Callister said.

Insurance broker and radio host Patrick Casale said he tried to intervene on Rolain's behalf but was too late.

"Xerox's role in this is simply to help people process applications in a timely manner and accept payment. None of the above was consistent," Casale said. "People aren't supposed to die because they can't fill out an application and get timely insurance."

When contacted, Xerox had no comment for this story except to say Rolain's death was a tragedy.

The Nevada Health Link board fired Xerox in May. The state will continue to use the Xerox platform until November, when it will switch to the federal insurance portal.

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