Paratransit riders complain about new service - Hawaii News Now - KGMB and KHNL

Paratransit riders complain about new service

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WAILUKU, Hawaii (AP) - Maui residents using a new transportation system for disabled riders complained to a County Council panel this week about long wait times, untrained drivers and the service's recently installed computer system.

After hearing the complaints Thursday, officials directed Maui Economic Opportunity to spend the next three months improving its program and report back to the council's Housing, Human Services and Transportation Committee.

The Maui News says one rider, Vivian Lindsey, told the panel people are like "a bunch of suitcases."

MEO took over the program last July after the service had been run by Roberts Hawaii for five years through a county transportation contract.

Maui Economic Opportunity's CEO Lyn McNeff says her agency is allowed a 30-minute window for pickups under Americans with Disabilities Act rules.

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