Extended Warranties for New and Used Cars in Europe - Hawaii News Now - KGMB and KHNL

Extended Warranties for New and Used Cars in Europe

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SOURCE Reportlinker

NEW YORK, Jan. 23, 2014 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Extended Warranties for New and Used Cars in Europe

http://www.reportlinker.com/p0845964/Extended-Warranties-for-New-and-Used-Cars-in-Europe.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Passenger_Car

Finaccord's report titled Extended Warranties for New and Used Cars in Europe amalgamates comprehensive and in-depth research covering 25 countries in Europe, namely: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Norway, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, Turkey, the UK and Ukraine.

Based on a survey of 1,350 dealers in these countries and an investigation typically covering between 30 and 40 automotive brands in each territory (albeit with a maximum of over 50 in Russia), the study delivers unique insights into the market for extended warranties for new and used passenger cars bought by consumers. Moreover, the research also generates data describing the size, in terms of gross written premiums and other revenues, for the market for extended warranties for new and used cars in each country.

In addition to this unique market data, the survey results are also used to measure the extent to which automotive dealers and manufacturer brands actually organise and intermediate extended warranties in each country, to calculate average customer take-up rates for extended warranties at the point of sale, and to understand relationships between manufacturers or importers and external warranty providers for branded or endorsed programs.

You may be able to use this report and the PartnerBASE™ that accompanies it in one or more of the following ways:

- to understand the current size and future potential of the market for extended warranties for new and used cars on a Europe-wide basis;

- to appreciate the extent to which dealerships favour promoting manufacturer-branded extended warranties as opposed to contracts sourced from non-tied warranty providers;

- to benchmark the degree of competitive intensity recorded by the research for distributing extended warranties through the point of sale;

- to evaluate the potential for establishing partnerships with automotive brands or their local importers for branded or endorsed extended warranty propositions;

- to track the involvement in this field of leading national and international competitors including Allianz, AXA, CarGarantie, Europ Assistance, MAPFRE Warranty, NSA Garantie, QBE, Real Garant, Svensk Bilgaranti and The Warranty Group.

TABLE OF CONTENTS

0.0 EXECUTIVE SUMMARY 1

Gross written premiums and similar revenues for extended warranties amount to around EUR 2.61 billion 2

excluding policies distributed through direct sales and other channels apart from the automotive trade 2

Relative to new car sales, France, Italy and Spain host apparently developed extended warranty markets 3

with an east European country scoring highly on this measure for used car extended warranties 3

As a percentage of the value of all cars sold, the French extended warranty market is the largest 3

Extended warranties have become an increasingly core product for dealers and manufacturer brands 4

CarGarantie has the greatest share of partnerships calculated on a weighted basis across Europe 5

other leading providers are Allianz, The Warranty Group, Real Garant, Europ Assistance and Opteven 6

while VW group has its own captive underwriter 7

1.0 INTRODUCTION 8

What is this report about? 8

The focus of the report is on extended warranties for new and used cars bought by individuals 8

Rationale 8

The provision of financial services is essential to support both car sales and profitability 8

This report offers a detailed and unique analysis of the subject in Europe based on primary research 8

Methodology 8

Survey of dealers and manufacturers 8

Market data 10

Computation of market data is based on a variety of inputs including the results of the dealer survey 10

External sources 11

Definitions 11

Extended warranties 11

Operating models 12

Tied and non-tied providers 12

Abbreviations 12

Graphical analyses 12

PartnerBASE and market data annexe 13

Finaccord 13

2.0 REGIONAL OVERVIEW 15

Passenger vehicle data 15

Car parc 15

Europe's passenger car parc exceeded 300 million vehicles in 2012 15

and Russia may have the largest number of cars on the road by 2015 15

New car sales to individuals 17

New car sales fell in every year between 2008 and 2012 17

meaning that the buoyant Russian market accounts for a rising share of the total 17

New car sales in Greece and Hungary collapsed most severely in proportion to their sales in 2008 18

but the decline in Italy has been the largest in terms of volumes. 18

Used car sales 20

Used car sales have remained relatively stable in recent years 20

In Hungary, over 25 used cars were sold for every new car in 2012 21

compared to equivalent ratios of just 1.09 and 1.05 in Luxembourg and Russia, respectively 21

Sales by manufacturer groups 23

Across the 25 countries VW group sells nearly as many cars as its next two rivals combined 23

The AvtoVAZ and Fiat groups are particularly strong in their home markets 24

Survey of automotive dealers and manufacturer brands 28

Dealer survey results 28

Across Europe, over 70% of dealers promote extended warranties 28

and this figure exceeds 90% in seven of the 25 countries 28

Dealers in France utilise the highest number of extended warranty providers 30

In five countries – including the UK – less than a half of all dealers rely solely on tied providers 30

Germany has the highest overall take-up rates for extended warranties on both new and used cars 33

Extended warranties are more likely to be bought with a used car than a new car in nine countries 34

but overall take-up rates are below 2% for used car customers in Denmark, Greece and Turkey 34

Manufacturer brand survey results 39

Schemes endorsed by manufacturer brands are most evident in France and Switzerland 39

but are least common in Finland, Norway and Ukraine 39

While manufacturer brands in small markets rely on internal provision 41

the largest ones see greater usage of external underwriters or brokers for extended warranties. 41

Several brands employ CarGarantie for used car extended warranties only 41

Market size 44

The German market for extended warranties accounts for nearly a third of the European total 44

while the Russian, Turkish and Ukrainian markets have perhaps the greatest potential for growth 44

Finance houses and insurance brokers are significant alternative channels in France 44

while the UK has numerous direct providers, such as Warranty Direct and Warrantywise 45

which are used by leading online aggregators 45

In Germany, some insurers have developed separate brands for selling extended warranties directly 45

The UK and Russia host small markets for extended warranties compared to the value of new car sales. 47

while Romania has the most valuable market for used car extended warranties on this measure 48

France is the leading market for extended warranties as a percentage of the value of all cars sold 48

Competitor dynamics 51

CarGarantie has a leading position thanks to its strength in Europe's biggest extended warranty market 51

while VW group follows thanks to its captive insurer 51

Allianz, The Warranty Group and Real Garant are among Europe's leading external providers 51

with Europ Assistance and Opteven featuring in the top ten thanks to their strength in France 52

Renault Nissan, PSA and Ford are the main groups providing extended warranties internally in Europe 52

On a weighted analysis, external providers hold almost two thirds of partnerships for extended warranties 54

3.0 AUSTRIA 55

Introduction 55

Passenger vehicle data 55

New car sales in 2012 were nearly 15% higher than in 2008 although they peaked in 2010 55

For new cars, Hyundai is now the second-best selling manufacturer group in Austria 57

Survey of automotive dealers and manufacturer brands 58

Dealer survey results 58

Dealers generally stick to selling extended warranties organised by manufacturer brands or importers 58

Manufacturer brand survey results 60

CarGarantie and Real Garant are the only two external companies used by manufacturer brands 60

Combined analysis of results 62

The leading provider has nearly 40% of new contracts if dealer and manufacturer partnerships are merged 62

Market value 63

4.0 BELGIUM 64

Introduction 64

Passenger vehicle data 64

New car sales fell between 2008 and 2012, but this decline was outweighed by a rise in sales of used cars 64

VW, PSA and Renault Nissan share more than 50% of the new car market between them 66

Survey of automotive dealers and manufacturer brands 67

Dealer survey results 67

Europ Assistance is used by dealers most often for non-tied partnerships 67

Manufacturer brand survey results 69

Over half of manufacturer brands offering extended warranties operate these schemes themselves 69

while CarGarantie has the largest share of non-captive partnerships 69

Combined analysis of results 71

A combined analysis implies that the leading competitor has more than 20% of new business by volume 71

Market value 72

5.0 CZECH REPUBLIC 73

Introduction 73

Passenger vehicle data 73

Sales of new cars have remained quite steady in comparison with some other European markets 73

and used car sales have recovered from the slump of 2009 73

VW group's market share of new car sales rises as do those of the Hyundai and Renault Nissan groups 75

Survey of automotive dealers and manufacturer brands 76

Dealer survey results 76

Evidence for the use of four non-tied providers is visible in Finaccord's dealer survey 76

Manufacturer brand survey results 78

three of which also feature as tied providers 78

among which CarGarantie is comfortably the leader in terms of its weighted share of partnerships 78

Combined analysis of results 80

One company has over half of all new contracts if dealer and manufacturer partnerships are combined 80

Market value 81

6.0 DENMARK 82

Introduction 82

Passenger vehicle data 82

Both new and used car sales rose in each year from 2009 to 2012 82

VW has accelerated past PSA to become the market leading group for new car registrations 84

Survey of automotive dealers and manufacturer brands 85

Dealer survey results 85

Dealers that offer extended warranties nearly always stick to manufacturer-branded products 85

Manufacturer brand survey results 86

which apparently limits the scope for independent warranty providers 86

Combined analysis of results 88

meaning that VW and PSA groups are the leading competitors 88

Market value 89

7.0 FINLAND 90

Introduction 90

Passenger vehicle data 90

New car sales in 2012 slipped back after the partial recovery of 2010 and 2011 90

Hyundai and Renault Nissan groups have increased their market share most substantially in recent years. 92

Survey of automotive dealers and manufacturer brands 93

Dealer survey results 93

Dealers work with non-tied providers most of the time, led by Suomen Takuuvakuutus 93

Manufacturer brand survey results 95

as only four manufacturer brands run their own extended warranty scheme 95

Combined analysis of results 97

A combined analysis implies that the leading competitor secures more than 40% of new business 97

Market value 98

8.0 FRANCE 99

Introduction 99

Passenger vehicle data 99

New and used car sales have stagnated with a sluggish economy 99

While French manufacturers remain dominant, VW group has consolidated its position in third place 101

Survey of automotive dealers and manufacturer brands 102

Dealer survey results 102

Covéa Fleet, Icare and Opteven have a significant presence in their own right and through finance houses 102

Manufacturer brand survey results 104

and often work with major brands for used car extended warranties 104

The Warranty Group supports six manufacturer brands through FGA Capital 104

Combined analysis of results 106

Domestic manufacturer groups hold the lead if dealer and manufacturer partnerships are added together 106

Market value 107

9.0 GERMANY 108

Introduction 108

Passenger vehicle data 108

The market for new car sales in Germany remains stagnant 108

although that for used car sales has delivered moderate growth in recent years 108

Three indigenous manufacturers accounted for almost 60% of new cars registered in 2012 110

Survey of automotive dealers and manufacturer brands 111

Dealer survey results 111

Real Garant, CarGarantie and MultiPart Garantie share over half of non-tied partnerships between them 111

while five other competitors were named by dealers 111

Used cars no longer have to be serviced by official dealers for extended warranties to be valid 111

Manufacturer brand survey results 113

Four other external providers of extended warranties are reported as partners of manufacturer brands 113

Combined analysis of results 115

A combined analysis implies that two competitors hold three quarters of new business between them 115

Market value 116

10.0 GREECE 117

Introduction 117

Passenger vehicle data 117

New car sales in 2012 were less than a quarter of the level recorded for 2008 117

GM group has moved from third to second place by share of new registrations 119

Survey of automotive dealers and manufacturer brands 120

Dealer survey results 120

The survey results identify just two independent providers 120

Manufacturer brand survey results 122

with Allianz the leading partner among manufacturers 122

Combined analysis of results 124

and thus it is also the leading competitor when manufacturer and dealer partnerships are combined 124

Market value 125

11.0 HUNGARY 126

Introduction 126

Passenger vehicle data 126

New car sales have collapsed with the greatest decline visible among individual buyers 126

although the volume of sales of used cars remained above the 400,000 threshold in 2012 126

Suzuki has experienced a precipitous decline in its market share in recent years 128

Survey of automotive dealers and manufacturer brands 129

Dealer survey results 129

Three non-tied providers are active in Hungary's market for extended warranties 129

Manufacturer brand survey results 131

two of which are also used as external providers by manufacturer brands 131

Combined analysis of results 133

CarGarantie emerges as the leading competitors if dealer and manufacturer partnerships are combined 133

Market value 134

12.0 IRELAND 135

Introduction 135

Passenger vehicle data 135

New car sales in 2012 were over 40% lower than their high point of five years previously 135

The VW and Hyundai groups have gained market share while Ford has fallen 137

Survey of automotive dealers and manufacturer brands 138

Dealer survey results 138

MAPFRE Assistance Ireland and Car Protect feature frequently as dealers' non-tied partners 138

Manufacturer brand survey results 140

while Allianz and AXA are the only external providers working with manufacturer brands 140

Combined analysis of results 142

A combined analysis implies that the leading competitor wins half of all new business 142

Market value 143

13.0 ITALY 144

Introduction 144

Passenger vehicle data 144

New car sales in 2012 were over 40% lower than their high point of five years previously 144

Fiat group remains dominant in terms of new car sales although its share has fallen slightly in recent years 146

Survey of automotive dealers and manufacturer brands 147

Dealer survey results 147

MAPFRE Warranty has carved out a strong position as an independent provider in this market 147

Manufacturer brand survey results 149

Four other external providers of extended warranties are reported as partners of manufacturer brands 149

although 20 brands apparently manage extended warranty schemes on a purely internal basis 149

Combined analysis of results 151

Fiat group's provider emerges as the market leader if dealer and manufacturer partnerships are combined 151

Market value 152

14.0 LUXEMBOURG 153

Introduction 153

Passenger vehicle data 153

There was a fall in the volume of sales of both new and used cars between 2008 and 2012 153

German and French manufacturer groups share over 70% of new car registrations between them 155

Survey of automotive dealers and manufacturer brands 156

Dealer survey results 156

CarGarantie is the external non-tied provider that is most frequently used by dealers 156

Manufacturer brand survey results 158

while Allianz takes the lead among manufacturers' partners thanks to its relationship with the VW group 158

Combined analysis of results 160

A combined analysis implies that the leading competitor secures a quarter of new contracts 160

Market value 161

15.0 NETHERLANDS 162

Introduction 162

Passenger vehicle data 162

New and used car sales in 2012 were at virtually the same level as in 2008 162

Hyundai and Kia combined have made substantial gains in the Dutch new car market 164

Survey of automotive dealers and manufacturer brands 165

Dealer survey results 165

Only a few dealers work with independent warranty providers such as Stern Groep and CarGarantie 165

Manufacturer brand survey results 167

as they focus mainly on intermediating tied extended warranty propositions 167

Leading providers to manufacturer brands include De Nederlanden van Nu and CarGarantie 167

with three other external partners also visible 167

Combined analysis of results 169

VW group's partner is likely to be the leading provider when analysing dealers and manufacturers together 169

Market value 170

16.0 NORWAY 171

Introduction 171

Passenger vehicle data 171

Used car sales hit a record high in 2012 while new car sales were also fairly resilient 171

Thanks to the Volvo brand, Geely group has moved into third place in the Norwegian market 173

Survey of automotive dealers and manufacturer brands 174

Dealer survey results 174

The majority of dealers that offer extended warranties have created their own arrangements for this 174

Non-tied providers such as AS Norsk Bilgaranti and Car Protect have achieved strong revenue growth 174

Manufacturer brand survey results 176

Few manufacturer brands have their own extended warranty propositions 176

Combined analysis of results 178

A combined analysis assigns a third of new business to the market leader 178

Market value 179

17.0 POLAND 180

Introduction 180

Passenger vehicle data 180

Sales of both new and used cars slipped back slightly between 2008 and 2012 180

VW group leads the market for new car sales thanks to the on-going strength of the Škoda brand 182

Survey of automotive dealers and manufacturer brands 183

Dealer survey results 183

AutoProtect is the most visible provider in the non-tied market 183

Manufacturer brand survey results 185

with WAGAS attaining the most prominence among manufacturer brands 185

in a field in which several other external providers are also visible 185

Combined analysis of results 187

WAGAS is likely to handle around 40% of new contracts on a combined analysis 187

Market value 188

18.0 PORTUGAL 189

Introduction 189

Passenger vehicle data 189

New car sales have nosedived although sales of used cars remain steadier 189

Three manufacturer groups account for over a half of new car sales 191

Survey of automotive dealers and manufacturer brands 192

Dealer survey results 192

MAPFRE Warranty emerges as the leading non-tied provider utilised by dealers 192

Manufacturer brand survey results 194

Nine manufacturer brands employ external extended warranty providers 194

Combined analysis of results 196

AXA emerges as the leading competitor if dealer and manufacturer brand partnerships are combined 196

Market value 197

19.0 ROMANIA 198

Introduction 198

Passenger vehicle data 198

Sales of new cars retreated to a five-year low point in 2012 198

and sales of used cars have also fallen back 198

Two manufacturer groups account for a combined market share of new car sales of 60% 200

Survey of automotive dealers and manufacturer brands 201

Dealer survey results 201

The vast majority of dealers in Romania offer extended warranties to their customers 201

Manufacturer brand survey results 202

CarGarantie is the only competitor identified as an external provider to manufacturer brands 202

Combined analysis of results 204

Renault Nissan is likely to dominate the provision of extended warranties in Romania 204

Market value 205

20.0 RUSSIA 206

Introduction 206

Passenger vehicle data 206

Sales of new cars in 2012 recovered to the level previously seen in 2008 206

while sales of used cars have increased in spite of the decline in imports 206

The market share of new car sales of AvtoVAZ dipped below 20% for the first time in 2012 208

Survey of automotive dealers and manufacturer brands 209

Dealer survey results 209

At least five non-tied providers are active in Russia's market for extended warranties 209

including one indigenous specialist and one international specialist 209

Manufacturer brand survey results 211

supplementing 14 manufacturer brands with internally-managed warranty schemes 211

Combined analysis of results 213

though a combined analysis implies that manufacturer brands take the majority of new business 213

Market value 214

21.0 SLOVAKIA 215

Introduction 215

Passenger vehicle data 215

Sales of new cars advanced at a compound annual rate of 5.3% between 2008 and 2012 215

with used car sales having begun to recover from the trough reached in 2010 215

VW group's market share of new car sales has slipped back somewhat in recent years 217

Survey of automotive dealers and manufacturer brands 218

Dealer survey results 218

Most dealers stick to promoting only the extended warranties organised by manufacturer brands 218

although there are three non-tied competitors active in this arena 218

Manufacturer brand survey results 220

and four with at least one partnership to run manufacturer brand extended warranty programs 220

Combined analysis of results 222

A combined analysis implies that VW group is the leading competitor by a large margin 222

Market value 223

22.0 SPAIN 224

Introduction 224

Passenger vehicle data 224

Sales of used cars remain relatively steady although new car sales have collapsed 224

VW group leads the market for new car sales thanks to the strength of the SEAT and Volkswagen brands 226

Survey of automotive dealers and manufacturer brands 227

Dealer survey results 227

Spanish dealers rarely use non-tied providers and when they do there is no clearly preferred provider 227 Manufacturer brand survey results 229

Aon Gil y Carvajal, Mondial Assistance and Real Garant all hold significant manufacturer partnerships 229

Combined analysis of results 231

with one of these emerging as the likely market leader on a combined analysis 231

Market value 232

23.0 SWEDEN 233

Introduction 233

Passenger vehicle data 233

In contrast to company cars, sales of new cars to individual customers have fallen in recent years 233

although sales of used cars edged up between 2008 and 2012 233

BMW, Hyundai and VW have all been successful in growing their market share in Sweden 235

Survey of automotive dealers and manufacturer brands 236

Dealer survey results 236

Svensk Bilgaranti and Solid control the bulk of the non-tied extended warranty market 236

Manufacturer brand survey results 238

with If Skadeförsäkring strongest by far as a provider to manufacturer brands 238

Combined analysis of results 240

making Svensk Bilgaranti and If Skadeförsäkring likely to be the overall market leaders 240

Market value 241

24.0 SWITZERLAND 242

Introduction 242

Passenger vehicle data 242

Both new and used car sales reach five-year high points in 2012 242

VW, PSA and Renault Nissan share close to a half of the new car market between them 244

Survey of automotive dealers and manufacturer brands 245

Dealer survey results 245

Quality1 is the dominant non-tied provider of extended warranties to dealers 245

although a further six competitors are also active in this field 245

Manufacturer brand survey results 247

Quality1 is also one of four independent warranty providers used by manufacturer brands 247

along with Allianz Global Assistance, CarGarantie and The Warranty Group 247

Combined analysis of results 249

A combined analysis implies that the leading competitor secures over 30% of new contracts 249

Market value 250

25.0 TURKEY 251

Introduction 251

Passenger vehicle data 252

Sales of both new and used cars have grown rapidly in recent years 252

albeit both peaked in 2011 before falling back slightly the following year 252

Three manufacturer groups account for over a half of new car sales 254

Survey of automotive dealers and manufacturer brands 255

Dealer survey results 255

Extended warranty provision is dominated by tied manufacturer or importer schemes 255

Manufacturer brand survey results 257

Over two thirds of manufacturer brands researched have introduced extended warranty programs 257

Combined analysis of results 259

Renault Nissan wins a quarter of new business if dealer and manufacturer partnerships are combined 259

Market value 260

26.0 UK 261

Introduction 261

Passenger vehicle data 261

New car sales in 2012 were 5% higher than in 2011 261

VW has taken top place from Ford as the leading manufacturer group in the UK 263

Survey of automotive dealers and manufacturer brands 264

Dealer survey results 264

Most dealers that offer extended warranties work with non-tied competitors 264

with competition coming from at least nine providers in the non-tied sector 264

Manufacturer brand survey results 266

Allianz Global Assistance and Car Care Plan are the leading providers through manufacturers 266

with four other external providers competing for mandates 266

Combined analysis of results 268

A combined analysis implies that three companies may account for over 60% of new contracts 268

Market value 269

27.0 UKRAINE 270

Introduction 270

Passenger vehicle data 271

Sales of both new and used cars have staged a recovery since the nadir reached in 2009 271

Hyundai has displaced AvtoVAZ as Ukraine's leading manufacturer group 272

Survey of automotive dealers and manufacturer brands 273

Dealer survey results 273

Few dealers intermediate extended warranties and those that do tend to stick to tied propositions 273

Manufacturer brand survey results 274

A handful of manufacturer brands have introduced extended warranty programs 274

Combined analysis of results 276

The combined analysis incorporates one non-tied provider 276

Market value 277

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY 1 1.0 INTRODUCTION 8

2.0 REGIONAL OVERVIEW 15

Passenger car parc by country, 2012 16 New passenger car sales to individual customers in Europe, 2008 to 2012 17 New passenger car sales to individual customers by country, 2012 19 New passenger car sales to individual customers by country, 2008 to 2012 20 Used passenger car sales in Europe, 2008 to 2012 21 Used passenger car sales by country, 2012 22 Used passenger car sales by country, 2008 to 2012 23 New passenger car registrations in Europe, segmented by manufacturer group, 2012 24 New passenger car registrations in Europe, segmented by manufacturer group, 2012 (data) 25 New passenger car sales for the top 11 manufacturing groups in Europe, by country, 2012 26 New passenger car sales for the top 11 manufacturing groups in Europe, by country, 2012 (continued) 27 Percentage of dealers offering extended warranties at the point of sale by country, 2013 29 Average number of providers used by dealers offering extended warranties at the point of sale, by country, 2013 31 Product sources used by dealers offering extended warranties at the point of sale, by country, 2013 32 Product sources used by dealers offering extended warranties at the point of sale, by country, 2013 (data) 33 Average % of new car purchasers acquiring extended warranties at the point of sale where offered, by country, 2013 35 Overall % of new car purchasers acquiring extended warranties at the point of sale, by country, 2013 36 Average % of used car purchasers acquiring extended warranties at the point of sale where offered, by country, 2013 37 Overall % of used car purchasers acquiring extended warranties at the point of sale, by country, 2013 38 Percentage of manufacturer brands with arrangements for branded extended warranties by country, 2013 40 Operating models used by manufacturer brands with arrangements for branded extended warranties, by country, 2013 42 Operating models used by manufacturer brands with arrangements for branded extended warranties, by country, 2013 (data) 43 Approximate size of the market for extended warranties for new and used cars by country, 2012 46 Approximate size of the market for extended warranties for new and used cars by country, 2012 (data) 47 Approximate size of the market for extended warranties for new and used cars as a percentage of the value of underlying sales of new and used cars by country, 2012 49 Approximate size of the market for extended warranties for new and used cars as a percentage of the value of underlying sales of new and used cars by country, 2012 (data) 50 Top ten competitors' share of partnerships in Europe, weighted by % of dealer partnerships, by manufacturer brands' new car registrations, and by the value of extended warranty markets, 2013 53 Weighted share of partnerships segmented between external and internal providers in Europe, 2013 54

3.0 AUSTRIA 55

Passenger car parc and new / used passenger car sales in Austria, 2008 to 2012 56 Passenger car parc and new / used passenger car sales in Austria, 2008 to 2012 (data) 56 New car registrations in Austria, segmented by manufacturer group, 2012 57 Provision of extended warranties by dealers in Austria, 2013: provision rate, product sources and provider share of non-tied partnerships 59Provision of extended warranties by manufacturer brands in Austria, 2013: provision rate, operating models and weighted provider share of partnerships 61 Implied market shares of new business for extended warranties in Austria, 2013 62 Approximate value and segmentation of extended warranties gross written premiums and similar revenues in Austria, 2012 63

4.0 BELGIUM 64

Passenger car parc and new / used passenger car sales in Belgium, 2008 to 2012 65 Passenger car parc and new / used passenger car sales in Belgium, 2008 to 2012 (data) 65 New car registrations in Belgium, segmented by manufacturer group, 2012 66 Provision of extended warranties by dealers in Belgium, 2013: provision rate, product sources and provider share of non-tied partnerships 68 Provision of extended warranties by manufacturer brands in Belgium, 2013: provision rate, operating models and weighted provider share of partnerships 70 Implied market shares of new business for extended warranties in Belgium, 2013 71 Approximate value and segmentation of extended warranties gross written premiums and similar revenues in Belgium, 2012 72

5.0 CZECH REPUBLIC 73

Passenger car parc and new / used passenger car sales in the Czech Republic, 2008 to 2012 74 Passenger car parc and new / used passenger car sales in the Czech Republic, 2008 to 2012 (data) 74 New car registrations in the Czech Republic, segmented by manufacturer group, 2012 75 Provision of extended warranties by dealers in the Czech Republic, 2013: provision rate, product sources and provider share of non-tied partnerships 77 Provision of extended warranties by manufacturer brands in the Czech Republic, 2013: provision rate, operating models and weighted provider share of partnerships 79 Implied market shares of new business for extended warranties in the Czech Republic, 2013 80 Approximate value and segmentation of extended warranties gross written premiums and similar revenues in the Czech Republic, 2012 81

6.0 DENMARK 82

Passenger car parc and new / used passenger car sales in Denmark, 2008 to 2012 83 Passenger car parc and new / used passenger car sales in Denmark, 2008 to 2012 (data) 83 New car registrations in Denmark, segmented by manufacturer group, 2012 84 Provision of extended warranties by dealers in Denmark, 2013: provision rate and product sources 85 Provision of extended warranties by manufacturer brands in Denmark, 2013: provision rate, operating models and weighted provider share of partnerships 87 Implied market shares of new business for extended warranties in Denmark, 2013 88 Approximate value and segmentation of extended warranties gross written premiums and similar revenues in Denmark, 2012 89

7.0 FINLAND 90

Passenger car parc and new / used passenger car sales in Finland, 2008 to 2012 91 Passenger car parc and new / used passenger car sales in Finland, 2008 to 2012 (data) 91 New car registrations in Finland, segmented by manufacturer group, 2012 92 Provision of extended warranties by dealers in Finland, 2013: provision rate, product sources and provider share of non-tied partnerships 94 Provision of extended warranties by manufacturer brands in Finland, 2013: provision rate, operating models and weighted provider share of partnerships 96 Implied market shares of new business for extended warranties in Finland, 2013 97 Approximate value and segmentation of extended warranties gross written premiums and similar revenues in Finland, 2012 98

8.0 FRANCE 99

Passenger car parc and new / used passenger car sales in France, 2008 to 2012 100 Passenger car parc and new / used passenger car sales in France, 2008 to 2012 (data) 100 New car registrations in France, segmented by manufacturer group, 2012 101 Provision of extended warranties by dealers in France, 2013: provision rate, product sources and provider share of non-tied partnerships 103 Provision of extended warranties by manufacturer brands in France, 2013: provision rate, operating models and weighted provider share of partnerships 105 Implied market shares of new business for extended warranties in France, 2013 106 Approximate value and segmentation of extended warranties gross written premiums and similar revenues in France, 2012 107

9.0 GERMANY 108

Passenger car parc and new / used passenger car sales in Germany,

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