Long lines, short fuses. That used to be expected if you had business to take care of at Satellite City Hall.
Honolulu Mayor Kirk Caldwell unveiled the city's solution at the Pearlridge satellite city hall branch today. It's a virtual line called "AlohaQ."
You simply pull a number, watch a screen and wait for your time, instead of standing in line.
The new system got Lionel Azara's vote of confidence. After going for a safety check, he told us, "It was a lot quicker than in the past. 2609 Go inside, take a number. Sit down. Go in, pay and you're done."
AlohaQ is the creation of the City's Director of Information Technology Mark Wong. Wong added, "This was developed completely in house. We were asked to produce it and 3 weeks later we had a system done at a cost of zero so it's a sign of the new digital government."
Right now, the longest customers are waiting is 20 minutes, but they're sitting comfortably, not standing, impatiently.
You can also leave your phone number, and receive a text when it's your turn.
The goal is to expand AlohaQ to all Satellite City hall locations, then roll out this concept for other busy city services, such as Planning and Permitting down the road.