HONOLULU (HawaiiNewsNow) - The new vehicle safety check system is in place and the upgrades will help but it's taking some mechanics longer to get up to speed with the technology.
The new system started November 1. We were contacted about delays and glitches however it turns out some of the problems are coming from operator error.
A mechanic can change a tire in no time, but navigating an iPad isn't as simple for some. Therein lies some of the issues with the new vehicle safety check system that went into effect November 1. There's no more carbon copy paper, it's all automated and a mechanic has to take photos, scan QR codes and type information. That's been frustrating for some mechanics.
"You have to hold it up kind of like an angle like this because you have to get that whole right side of the vehicle in there," said Jeanne Deree, Parsons Technician during an iPad tutorial.
"Oh this side," responded Hiram Kugiyama, Hiram's Chevron.
"Yes. Just tap on it. Try again," said Deree.
"I'm not a computer person," said Kugiyama, holding the iPad.
Parsons, the state contractor has technicians in town giving iPad tune-ups to get mechanics up to speed.
"The people that work here are super friendly but it took forever," said Scarlett Caldwell, customer trying to get a safety check on her car that has California plates. "It's a process. Once they get the kinks worked out I think it will be a little smoother."
There is one glitch. It's not scanning QR codes correctly and the contractor plans a software upgrade by the end of the week. In the meantime mechanics have to input the Vehicle Information Number and car details manually.
There is plenty of upside to the new system. Data is immediately and automatically entered with the DMV. It used to take up to two months.
"We've taken the program out of the stone ages and brought it up to what exists today. Everything was handwritten, we had cumbersome paperwork, storing records," said Frank Young, K&Y Auto Service, who likes the new system. "On Friday we probably did at least 15 safety checks and it went off without a hitch."
There's less chance for fraud. The new stickers have the license plate and vehicle info. There are no more colored stickers either.
"So if somebody steals it a policeman will know instantaneously that sticker does not belong to that car," said Young. "The iPad now picks up the VIN number and says this car has already been inspected so it picks up red flags that this guy is hopping around to different sites trying to get a safety check."
Out with the old and in with the new with stickers and technology.
"That's it?" asked Kugiyama, after the tutorial.
"That's it that's the end of it," said Deree.
All the shops also have to have high speed internet to do safety checks now. The cost for the standard safety check has gone up to $20.