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SOURCE Southwest Airlines
GAINESVILLE, Fla., Oct. 16, 2013 /PRNewswire/ -- Four companies that are major buyers of public relations research and measurement services have adopted the first round of standards proposed by an international coalition leading the development of such standards. The corporations requiring public relations research providers to meet the standards include General Electric, McDonald's USA, General Motors and Southwest Airlines.
"This is a significant, strategic step forward for the public relations industry as we strive to establish more meaningful and consistent data and metrics," said Molly McKenna, Director of Public Relations, McDonald's USA. "Consistent standards will help researchers, agencies and brands move further to better connect PR outputs with business outcomes."
The Coalition for Public Relations Research was formed in 2012 to create a platform of standards for research and measurement. "Basing our process on the recommendations of the International Organization for Standardization (ISO), we said from the beginning that customers like these corporations are the final arbiters of when a standard is ready to move forward," said David Geddes, coalition chair and principal of Geddes Analytics.
The first set of adopted standards covers traditional media measurement, digital and social media measurement, communications lifecycle (awareness, knowledge, intent, preference, and advocacy), and return on investment. In addition to McKenna, the customer panel members include Linda Rutherford, Vice President of Communication & Outreach, Southwest Airlines; Jackie Matthews, Communications Research Strategist for General Motors; and Gary Sheffer, Vice President-Corporate Communications and Public Affairs, General Electric.
The Coalition was formed to create a broad platform of standards and best practices for public relations research, measurement and evaluation. The participating organizations include the Public Relations Society of America, the International Association for the Measurement and Evaluation of Communication, the Institute for Public Relations, the Global Alliance for Public Relations and Communication Management, the Council of Public Relations Firms, and The Conclave.
The customer-approved standards are being published by all six organizations and can be found at http://www.instituteforpr.org/researchstandards/. Further research will be conducted to confirm the validity and reliability of the standards. The coalition will periodically review and revise the standards based on industry needs and as technology continues to progress.
ABOUT SOUTHWEST AIRLINES CO.
In its 43rd year of service, Dallas-based Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered by more than 45,000 Employees to more than 100 million Customers annually. Southwest is the nation's largest carrier in terms of originating domestic passengers boarded, and including wholly-owned subsidiary, AirTran Airways, operates the largest fleet of Boeing aircraft in the world to serve 97 destinations in 41 states, the District of Columbia, the Commonwealth of Puerto Rico, and six near-international countries. Southwest is one of the most honored airlines in the world, known for its triple bottom line approach that takes into account the carrier's performance and productivity, the importance of its People and the communities it serves, and its commitment to efficiency and the planet. The 2012 Southwest Airlines One Report™ can be found at southwest.com/citizenship.
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