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SOURCE Absolute Software Corporation
Absolute Service Achieves PinkVERIFY Certification in 10 ITIL 2011
VANCOUVER, Sept. 10, 2013 /PRNewswire/ - Absolute® Software Corporation (TSX: ABT), the industry standard for persistent endpoint security and
management solutions for computers, laptops, tablets and smartphones,
today announced the release of Absolute Service 8.0, an ITIL 2011 Certified IT Service Management (ITSM) solution, that
also provides IT with remote control and interactive capabilities with
Absolute Service continues to maintain the highest industry standards,
achieving PinkVERIFY ITIL 2011 Certification from Pink Elephant for 10 processes. The
PinkVERIFY assessment is recognized as the ITSM industry's original
program for certification of software that supports the definitions and
workflow requirements defined by ITIL. Absolute Service 8.0 has been
certified for request fulfillment, incident, problem, change, release
and deployment, service level, knowledge, service catalog, service
portfolio and service asset and configuration management.
With the release of Absolute Service 8.0, customers can license Absolute
Manage® to perform remote control and endpoint management functions
within the Absolute Service console including device lock, reset and
device messaging. This is the first stage of a larger initiative to
provide IT with the ability to interact with each device within the
ITSM console (versus logging into a separate product) for immediate
Enhancements were made to all ITIL processes including support for
native data types within the Configuration Management Database (CMDB)
and built-in scripting language for on the fly data manipulation and
federation when communicating with third-party systems. The Absolute
Service user interface has been upgraded with several key features
including drag and drop uploading, collapsible request editor, visual
workflow designer, and a new alerting system. Customers will also have
ability to log in using Facebook and other social networks, improving
how employees can interact with IT.
"We are excited to deliver Absolute Service 8.0 to our valued
customers," said Dr. Darren Williams, Vice President and General
Manager of Service Management at Absolute Software. "The new features
allow them to interact with the technology using an intuitive user
console. More importantly, our customers can perform both traditional
asset management functions such as desktop remote control and endpoint
security tasks such as device lock, reset and messaging within the
Absolute Service console. This will support a more immediate response
resulting in enhanced customer satisfaction and IT resource
"Absolute Service offers the advantages of a blank canvas out of the box
combined with an understanding of IT workflow and the necessary
reporting built in. Working from any browser and no client install
required, we can update tickets from anywhere," said Andrew Mercantini,
Senior Manager, Information Technologies at Ravago Americas. "Compared
to our previous system, Absolute Service offers better everything:
ticketing, change management, problem management, knowledge base, issue
resolution, and the ability to have various statuses."
Absolute Service 8.0 is available today. For more information: http://www.absolute.com/en/products/absolute-service
About Absolute Software
Absolute Software Corporation (TSX: ABT) is the industry standard in
persistent endpoint security and management for computers, laptops,
tablets and smartphones. The Company, a leader in device security and
management tracking for 20 years, has over 30,000 commercial customers
worldwide. Absolute's solutions - Computrace®, Absolute Manage,
Absolute Service, Absolute Secure Drive, and Computrace LoJack for
Laptops - provide organizations with actionable intelligence to prove
compliance, securely manage BYOD, and deliver comprehensive visibility
and control over all of their devices and data. Absolute is positioned
on two Gartner, Inc. Magic Quadrants - the Magic Quadrant for Client
Management Tools and the Magic Quadrant for Mobile Device Management
Software. Absolute is one of only four vendors to be recognized on both
Magic Quadrants based on providing customers with the ability to secure
and manage many different types of devices using a single solution.
Absolute persistence technology is embedded in the firmware of
computers, netbooks, tablets and smartphones by global leaders,
including Acer, ASUS, Dell, Fujitsu, HP, Lenovo, Motion, Panasonic,
Samsung, and Toshiba, and the Company has reselling partnerships with
these OEMs and others, including Apple. For more information about
Absolute Software, visit www.absolute.com.
This press release contains forward-looking statements that involve
risks and uncertainties. These forward-looking statements relate to,
among other things, the expected performance, functionality and
availability of our services and products, and other expectations,
intentions and plans contained in this press release that are not
historical fact. When used in this press release, the words "plan,"
"expect," "believe," and similar expressions generally identify
forward-looking statements. These statements reflect our current
expectations. They are subject to a number of risks and uncertainties,
including, but not limited to, changes in technology and general market
conditions. In light of the many risks and uncertainties you should
understand that we cannot assure you that the forward-looking
statements contained in this press release will be realized.
Furthermore, the forward-looking statements contained in this press
release are made as at the date hereof and the Company does not
undertake any obligation to update publicly or to revise any of the
included forward-looking statements, whether as a result of new
information, future events or otherwise, except as may be required by
applicable securities laws.
©2013 Absolute Software Corporation. All rights reserved. Computrace and
Absolute are registered trademarks of Absolute Software Corporation.
LoJack is a registered trademark of LoJack Corporation, used under
license by Absolute Software Corporation. LoJack Corporation is not
responsible for any content herein. U.S. patents No. 5,715,174, No.
5,764,892, No. 5,802,280, No. 5,896,497, No. 6,087,937, No. 6,244,758,
No. 6,269,392, No. 6,300,863, No. 6,507,914, No. 7,818,557, No.
7,818,803, No. 7,945,709, No. 8,062,380, No. 8,234,359, No. 8,241,369,
No. 8,307,055, No. 8,332,953, No. 8,346,234, No. 8,362,901, No.
8,418,226, No. 8,419,806, No. 8,441,348 and No. 8,510,825. Canadian
patents No. 2,211,735, No. 2,284,806, No. 2,205,370 and No. 2,771,208.
U.K. patents No. EP0793823, No. GB2298302, and No. GB2338101. German
patent No. 69512534. Australian patent No. 699045. Japanese patent No.
4067035. Mexican patent No. 297,406. Russian patent No. 2,460,220. The
Toronto Stock Exchange has neither approved nor disapproved of the
information contained in this news release.
©2012 PR Newswire. All Rights Reserved.