Many Kauai water bills miscalculated - Hawaii News Now - KGMB and KHNL

Many Kauai water bills miscalculated

Posted: Updated:
LIHUE, KAUAI (HawaiiNewsNow) -

In an effort to correct possible billing miscalculations, the Department of Water (DOW) has re-billed all of its customers in Kekaha, Waimea, and Puhi. The revised bill has the words "Corrected Bill Statement" printed at the top.

Affected customers should discard their original bill and use the revised bill.

While most customers will receive a decrease in their bill, there may be an increase for some customers.

The DOW says the billing error is due to issues they have been experiencing with a new Customer Care and Billing System.

For more information, please contact the Department of Water at 245-5455 or visit the DOW's website, www.kauaiwater.org.

Copyright 2013 Hawaii News Now. All rights reserved.