Dunkin' Donuts worker endures rant in viral video - Hawaii News Now - KGMB and KHNL

Dunkin' Donuts worker endures rant in viral video

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Dunkin' Donuts worker Abid Adar is being praised for handling a profanity-filled rant by a disgruntled customer.  (YouTube) Dunkin' Donuts worker Abid Adar is being praised for handling a profanity-filled rant by a disgruntled customer. (YouTube)
The customer in the video turns to camera to herself a couple of times during her recording. (YouTube) The customer in the video turns to camera to herself a couple of times during her recording. (YouTube)

The adage, "The customer is always right," carries a lot of weight for a business when a patron feels wronged.

What happens, though, when the wronged patron records a profanity-laden tirade targeting  workers?

That very scene is the center of an internet video that has gained views and praise toward a Dunkin' Donuts worker who bore the weight of the customer's rant.

In the video, an upset woman blasts workers at a Florida Dunkin' Donuts location for, among many things, not providing a receipt in a previous order.

You can view the video here. WARNING - Graphic language within.

The worker recorded in the video, identified by website The Smoking Gun as Abid Adar, listens to the tirade, which appeared to have lasted more than eight minutes.

Most of the anger by the customer was directed to a worker whom she claimed was "rude to her."

"This girl was so [expletive] rude to me," the customer said. "She told me I could get my order free next time. You know what I told her? I said, 'I want the whole [expletive] menu, [expletive].' Call your owner and manager because a guarantee is a guarantee."

The customer mentions in the video she called her lawyer on the issue.

In an attempt to defuse the situation, Adar offers to fulfill her order for free.

The customer continues her recorded rant repeatedly saying she intends to post it on the internet.

"I can't wait to post this on Facebook," she says in the video. "This is what you have to do in life. It [expletive] sucks. Blow my brains out."

At one point, the woman threatens to "go to Mars and nuke this place up" while Adar makes the order.

In addition, the woman tells other customers about the situation, also mentioning previous high marks she's given that location.

As the video closes, the woman behind the camera calls out a worker she believes was the one who wronged her by using a racial slur.

Following the video's initial posting, YouTube users lent their support for the Dunkin' Donuts worker while heaping some insults to the customer in the recording.

"This chick is down right CRAZY," wrote one commenter.

"Well none of this reversed a universal issue," a YouTube user named Austin said. "But at least she got her strawberry Coolata."

Since its posting on June 9, the video has received more than 520,000 views.

In response, Dunkin' Donuts said it plans to recognize Adar for handling "the difficult situation with grace and patience."

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