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HONOLULU (HawaiiNewsNow) -
Hawaiian Electric Company is warning customers about an
apparent telephone scam.
HECO says that customers
have reported receiving telephone calls saying their electric bill is
delinquent and subject to disconnection. These customers were told to make
payments at certain retail stores using specific debit card services and then
provide the caller with a confirmation number which grants the scammer access
to the customer's funds.
HECO reminds customers that you can pay your electric bill in
at Hawaiian Electric's customer service
offices at 820 Ward Avenue and 900 Richards Street. In addition, official
walk-in payments may also be made at these locations:
Hawaiian Electric reminds customers not to provide personal,
confidential, or financial information to any unidentified individual and urges
customers to be cautious when responding to phone calls. Report any suspicious
activity to the Honolulu Police Department.
Here are some safety tips to keep in mind:
careful when taking calls from an unidentified phone number; phone
scammers will want to remain anonymous.
be afraid to ask questions; get their name, phone number and company name
to deter any leading questions.
employees would not direct you to make a payment at any other location
than their customer service offices and those sites noted above.
If you have any questions or concerns, please call Hawaiian Electric's Customer
Service Center at 548-7311.