By: Rick Blangiardi
It's time to take a moment to thank Hawaii's Better Business Bureau for publishing detailed content of consumer complaints and business responses in its current reviews.
Research has shown that consumers were looking for more detail about businesses and the types of complaints that businesses received and how those were resolved.
The complaint details, which will be online starting this month, will give everyone the chance to judge the merit of the complaint and to see how the businesses responded.
As general manager of a business that serves the public, I applaud the better Business Bureau and its efforts. Anything that sheds light on bad business practices keeps everyone on an even playing field....