National Consumer Protection Week starts Monday. Ohio officials are educating the public in identity theft and consumer scams.
Attorney General Mike DeWine kicked off the week with a warning about scammers posing as employees of his office to trick consumers into providing personal information and payment for bogus debts. From Jan. 1 through Feb. 20, the Attorney General's Office has received about a dozen reports of scammers pretending to be from the Attorney General's Office, as well as the Bureau of Criminal Investigation.
"Consumers are reporting phony debt collection calls from alleged BCI agents or other law enforcement officials within the Attorney General's Office," said DeWine. "My office works hard to protect Ohioans from fraud, and we want to make sure Ohioans know that these calls are outright scams. No one from my office will threaten you demanding you pay a debt."
Although the scam is not new, the Attorney General's Office has noticed an increase in reports about this scam over the last few months.
In one example of the scam, a Delaware County resident received a call from someone claiming to be from the Attorney General's Office. The caller told the resident she would be arrested within 45 minutes if she did not pay the $1,300 she supposedly owed on a payday loan. The caller told the resident to go buy a prepaid money card to pay the debt. A Walgreens employee told the resident the store could not sell her the prepaid card, so she did not lose any money.
Another consumer received a call from the "Law Enforcement Bureau of Criminal Investigation" and was told she owed $536.48 on a payday loan. Because she was threatened to be arrested, she did buy a reloadable prepaid card and gave the scammer the card's number. She lost her money.
Consumers cannot rely on caller ID because scammers can use technology to display a number that may appear official. Anyone who receives a call asking for personal or financial information should hang up and call a number known to be legitimate, such as the Attorney General's Help Center at 800-282-0515.
DeWine created the Identity Theft Unit in his office in 2012 to help victims of identity theft, whether it was the result of someone impersonating a government official requesting personal information, or another scam. Consumers can call the Attorney General's Office, or visit www.OhioAttorneyGeneral.gov for more information about how the Identity Theft Unit can assist victims, as well as learn about other scams consumers face.
In 2012, the Consumer Protection Section received more than 30,500 complaints.
The top 10 involved:
Details about the top 10 consumer complaints for 2012 can be found on the Attorney General's website.
Most complaints are resolved informally through the office's complaint resolution process, but in some cases, complaints will reveal violations of Ohio law and will result in legal action. In 2012, the Consumer Protection Section filed 53 lawsuits for violations of consumer law, which was nearly double the number from 2011.
Education is the best way consumers can protect themselves from scams. Each year, the Ohio Attorney General's Office has help from high school winners of a video contest, which aims to give consumers valuable tips.
"The creativity and interest shown by high school students for the Take Action Video Contest is always exciting," said DeWine as he announced the winners for 2012. "By producing these videos, students not only help educate consumers, but also join in the opportunity to win scholarships toward furthering their education."
To enter, students submitted a one-minute video on consumer scams. In the 2012 contest, the Attorney General's Office received 240 submissions from students in 50 different schools, representing 26 counties.
The top three winners were:
Learn more about these Take Action videos and find events throughout National Consumer Protection Week.
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