Changes announced for drivers licenses and state IDs on the Big Island

In an effort to improve efficiency and reduce waiting times, the Hilo driver license office will join the other Hawai'i County driver license offices in taking appointments for road tests beginning March 1.

Walk-in road tests will continue to be offered on a first come first serve basis if any time slots are available. To make an appointment for a road test, call:

  • Hilo: 961-2223
  • Waimea: 887-3087
  • Kona: 323-4800
  • Ka'ū: 854-7214
  • Pāhoa: 965-2721

Requests for road test appointments for the Hilo office will also be accepted via email. To request or reschedule an appointment, email

On January 2, 2013, county driver license offices began issuing State Civil Identification cards. Individuals applying for an initial or renewal Hawai'i State Civil Identification are required to provide proof of identity, date of birth, Social Security Number, legal presence and proof of principal residence.

Documents accepted for proof are the same as listed on the Acceptable Document List for Driver's License. Proof of an individual's legal presence includes a U.S. birth certificate, U.S. passport or other documents.  Two documents showing proof of an individual's principal residence includes a utility bill, bank statement, or other government or medical correspondence with individual's name and address.

A meeting to explain these new requirements and to answer questions on applying for or renewing your state civil identification card will be held on Thursday, February 28, from 5 – 6 p.m. at the West Hawai'i Civic Center – Council Chambers.

This is the first in a series of meetings to inform the public about the new requirements to ensure that everyone comes in with the correct documents, which will help reduce the wait time. 

This meeting place is accessible to persons with disabilities. To request accommodations, call 961-2225.

If you have questions, please email

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