HONOLULU (HawaiiNewsNow) - KALIHI, Oahu (Hawaii News Now) - Hawaiian Telcom crews have been working all day to deal with a widespread outage that hit parts of Oahu and Kauai, disrupting phone, TV and internet services. A spokesperson expected that once the repair cable splicing was finished around 10 p.m. on Tuesday, the outage would no longer impact anyone.
The service outage wiped out Surf News Network's hotline for the day.
"With 5,000 to 10,000 people a day calling, I want to make sure I take care of them. That's my job to get the surf information to the public," said Gary Kewley. "This is the longest we've been down in over two decades, so this is a pretty serious thing."
The trouble began with an arson fire under the airport viaduct. Authorities said a homeless man in his 50's suffered serious burns when he started the blaze. The flames scorched a large span of Hawaiian Telcom's fiber optic cable. The damage also affected other carriers like Oceanic Time Warner Cable and Sprint.
"We'll have to be replacing that segment of cable which involves some painstaking splicing by our field crews. Meanwhile, in the office, our engineers and our technical folks will be working to reroute traffic over the portions of our network that are operational," explained Scott Simon of Hawaiian Telcom.
Hawaiian Telcom estimates the service outage impacted about ten thousand of its customers.
"We realize that the service disruptions not only inconvenience but affect our customers, and we're working as hard as we can with all of our available resources to repair and restore," said Simon.
The outage caused disruptions at some satellite city halls. Kauai county also experienced problems that even affected the police department's dispatch line.