(HawaiiNewsNow) - Shannon Pyland has been a dedicated Red Cross volunteer since 2009, holding several key positions on Lanai and Maui. On Lanai, Shannon served as the disaster action team captain recruiting and coordinating training for residents and working to identify potential shelter locations.
Her experience came up huge during Hurricane Felicia. The Honoapiilani Highway road closure, Kihei flooding., and even a Maui police standoff.
"Number one you want to be flexible and know that you may be going into a situation where the people are stressed. They just lost a house or they can't get to their homes so just being able to be calm or able-minded, helping them through their problems."
Shannon currently serves as a volunteer red cross hotline operator. So she receives calls from first responders and deploys volunteers to the scene.
Her exhausting efforts make Shannon Pyland the American Red Cross of Hawaii's Maui Volunteer of the Year.