HILO, BIG ISLAND (HawaiiNewsNow) - Big Island police are warning the public about a telephone scam. In the past two days, police received numerous calls, especially in the Kona Mauka area, reporting phone calls from someone posing as a Microsoft technician.
The caller claims he is calling to protect the victim from a computer virus, which he says may already be on the victim's computer. The bogus technician instructs victims to log onto their computers and follow certain instructions. This can result in the caller gaining access to personal information on the computers.
The caller also sometimes asks for credit card information.
Police have confirmed that Microsoft does not make such phone calls to customers.
If you receive a call from someone claiming to want to help you fix your computer, Microsoft offers the following advice:
- Be wary of unsolicited calls related to a security problem, even if they claim to represent a respected company.
- Never provide personal information, such as credit card or bank details, to an unsolicited caller.
- Do not go to a website, type anything into a computer, install software or follow any other instruction from someone who calls out of the blue.
- Take the caller's information down and report it to the police.
- Ensure you have the latest security updates for Windows and all programs running on your PC.
- Always use a strong, unique password and change it regularly