HONOLULU (HawaiiNewsNow) - Sales of time-share units at the Aulani Resort & Spa in Ko Olina have temporarily been halted. A Disney representative says deposit reservations are still being accepted.
According to Disney the delay is because it is increasing the annual dues used to cover maintenance and upkeep costs. That increase must be approved by the state of Hawaii.
Disney says after the changes are approved, contracts will be processed again.
Customers who already purchased time-share units will have the same dues. Aulani is scheduled to open in less than two weeks.
According to a report in The Orlando Sentinel, an internal investigation prompted Disney to halt all time-share sales for Aulani and force out three executives, including the president of its time-share business.
Disney announced Monday that Claire Bilby, who recently was senior vice president of distribution marketing and Asia Pacific sales will run its time-share business.
"Claire brings to Disney Vacation Club an impressive track record in global sales, as well as an inspirational leadership style and innovative thinking," said Karl L. Holz, President of New Vacation Operations and Disney Cruise Line.
In her new role, Bilby will report to Karl Holz, whose responsibilities include Disney Vacation Club, Disney Cruise Line, Adventures by Disney and Aulani, the company's new resort in Hawaii.