Hawaiian Electric to issue refunds to customers - Hawaii News Now - KGMB and KHNL

Hawaiian Electric to issue refunds to customers

HONOLULU - (HawaiiNewsNow) - Hawaiian Electric Company next month will begin issuing refunds to Oahu customers related to the utility's 2009 rate case.

The amount of the refund for each customer will vary by type of customer and actual electric usage. For example, a residential customer using 600 kilowatt-hours a month is expected to receive a refund of about $2.97.

The refunds will be issued in the form of a one-time credit on customer bills. The timing of the refund will depend on each customer's normal billing cycle. The refund credit will start showing up on bills sent out beginning February 1.

In August 2009 and February 2010, the Hawaii Public Utilities Commission issued interim decisions in Hawaiian Electric's 2009 rate case. Those decisions approved a net increase of 5.7 percent, or $74 million in revenues, which has been reflected in electric bills since that time.

In December 2010, the PUC issued a final decision in the rate case which made certain adjustments for software and other costs, resulting in a lower rate increase and the need for a refund.

A total of $2.1 million will be refunded to customers. This amount includes interest accrued from August 2009, when the first interim rate increase originally went into effect.

No action is required by existing customers to initiate their refund.

Former customers who had Hawaiian Electric accounts at any time between August 3, 2009 (when the first interim increase went into effect) and January 31, 2011 and no longer have active electric accounts may apply for a potential refund.

Those former customers should contact Hawaiian Electric's customer service center at 548-7311 by March 1.

They must provide the former account customer's name, account number, service address, date of account termination and current mailing address and telephone number. Eligible former customers will be issued refund checks.

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