Computer glitch withdraws U-Haul customer's cash - Hawaii News Now - KGMB and KHNL

Computer glitch withdraws U-Haul customer's cash

James Battle James Battle

By Tim Sakahara - bio | email

HONOLULU (HawaiiNewsNow) - A Hawaii man is among the first victims of what looks like a nationwide billing nightmare.

James Battle retired from the Air Force after 22 years of service, and then moved to Hawaii with his two daughters. He says he's not a rich man and his heart dropped when he saw his debit account had a negative of $881.

Moving can come with headaches, but Battle's problems started with the rental truck.  He was supposed to be charged one $85 hold fee, instead they charged him the $85 fee 23 times.  His debit account didn't have that much money in it, so then he was hit with non-sufficient fund fees of $19 a total of 13 more times.  U-Haul's computer glitch cost him $2,202.

"It's all the money I got right now due to the fact I only have a part time job and I'm a single parent with two daughters so I don't have time to be messing around with people taking my money like that. I have bills I have to pay and I'm already getting calls from my creditors because I have automatic payments coming out of my account and they're not getting them," said Battle.

He called the local office but they didn't know what happened.  He says he then got the runaround from the corporate headquarters, until they realized he was telling the truth.

"Supposedly when they charged my debit account there was some type of glitch in the system I think it was because of the New Year starting over so I guess it was a Y2K 11 years later," said Battle.

Joanne Fried, U-Haul Director of Media and Public Relations, says one of the company's banks had a problem when the clock switched to 2011 on New Year's Day.  She said she didn't know which bank it was or how many people it affected, but Battle was not the only one.

Fried says the computer problems have now been fixed, although all U-Haul customers since the New Year should check their bank accounts right away.

As for the fight to get Battle's money back? U-Haul gave him a cashier's check for the entire $2,202, including the bank fees.

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