Mistake by construction crew knocks out phone service on Kauai - Hawaii News Now - KGMB and KHNL

Mistake by construction crew knocks out phone service on Kauai

By Minna Sugimoto - bio | email

WAILUA, Kauai (HawaiiNewsNow) - A mistake by construction workers knocked out phone service to about 17,000 Hawaiian Telcom customers on Kauai Wednesday. The crew accidentally cut two underground cables that serve the northeast part of the Garden Island.

In addition to the 17,000 voice lines, 5,000 data lines were affected.

Hawaiian Telcom says it all started at about 12:30 pm, when Unlimited Construction severed one of its fiber cables. The contractor was doing work on the Wailua Bridge at the time.

The service disruption affected customers from Princeville to Kapaa. Hawaiian Telcom says customers had dial tone, but could not make calls outside of their three-number prefix.

The utility says its splicers arrived at the scene, but had to wait while the contractor moved its vehicles and equipment out of the area. The repair work began at about 3 pm.

Repairs crews then discovered that the construction workers had also cut a copper cable serving the Wailua Houselots. The utility expects service to those customers to be restored by 10 PM.

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