No service for AT&T cell phones

By Zahid Arab - bio | email

HONOLULU (KHNL) - There's a lot of frustration and inconvenience for Hawaii AT&T wireless users. Early Tuesday morning, a local hardware problem interrupted service.

No matter what device.

"It just won't do anything," said AT&T customer Brianna Roberts.

"It just says retry and retry," said AT&T customer Amanda Walker.

"Everything is just working slow," said AT&T customer Liane Akana.

Your AT&T phone more than likely wasn't working in some way.

"I thought my phone was broken because I dropped it, but I guess everyone's having the same problem," said AT&T customer Malia Okamura.

There's some outage outrage.

"It's frustrating," said Roberts.

"Inconvenient," said AT&T customer Peter Moku.

"I'd like to use some colorful language but I can't," said AT&T customer Mel Shiroma.

The signs are posted at this AT&T store as the customers come parading in.

"The line was too long for us to go in," said Okamura.

The problem is random and sporadic.

"My husband's is working but mine's not and we have the same phone," said Roberts.

"It looks like it's working...ahhh it's kind of stopping," said Akana.

It varies differently depending on your device and what area you're in. A company spokesperson says crews are working around the clock to fix the problem, until then, customers will have to do without.

"It's kind of a way of life, you don't even think about not having a phone," said Akana.

"I guess that's the trouble with the electronic age that we live in, something goes down, we're just out of luck," said Shiroma.

And with no service, customers say, the only solution is to do something else.

"Go to the beach," said Akana.

"I'm going to go home and drink some beers and turn this phone off," said Moku.

If you call customer service, a report will be made. In a few days AT&T will contact you and let you know if your service was interrupted long enough for some sort of compensation.