Business Report: A dirty little secret in the hotel industry called “walking”

Business Report: A dirty little secret in the hotel industry called "walking"

HONOLULU (HawaiiNewsNow) - Walking is when a hotel overbooks, then gets fewer cancellations than expected. By evening, arrivals find there is no room at the inn. Walking entails finding a room for the guest at another hotel, and paying for it.

A free room may actually please a vacationer. For a business traveler who was already not paying the bill herself, not so much. Especially if walking means getting to bed late and being fried at a meeting the next morning. Hotels hate to say how many guests get walked. But the New York Times says, on a busy night a 500-room hotel might walk five guests.

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