HONOLULU (HawaiiNewsNow) - A moving company that's operated without a license for nearly a decade continues to rack up complaints from consumers about bad service, price gouging, stolen goods, and even physical threats.
Online, there are scores of complaints about Express Movers and its owner Marco Stojandinovic.
One Maui resident said a truck carrying her possessions was set on fire while she was in a dispute over the price of her move.
She said the company has refunded her moving costs but she's still trying to get the mover's insurer to pay for her damaged goods.
Another consumer said she received a threatening call from Stojandinovic after she canceled a pick up earlier this year.
"I was called every name possible, it was f-this and f-that and every name he could call a woman. Then he said … I'm going to kill you and then he hung up," said Jennifer, of Ewa. She asked that only her first name be used.
There are similar allegations of a physical threats on Yelp. After canceling an appointment in 2016, one Honolulu resident quoted the owner as saying:
"We know your address. We will come f*** you and your wife up," the person wrote.
We called the company but didn't get a response, so Hawaii News Now went to the company's address listed on their regulatory filings — and found that it's the address of a UPS store.
The Public Utilities Commission said it has nine pending consumer complaints against Express Movers and that it has fined the company $5,000 since 2009.
One former customer said he's been pursuing Express Movers even before then. He accused the company of stealing several boxes and a laptop computer when he hired them 10 years ago.
"I am realistic to believe that my things are probably gone forever," said the man, who declined to use his real name for fear of retribution. "What I'd like to see done is that the police do something about it."